Rameej Alam

Results-driven Business Development and Customer Success professional with experience in B2B SaaS sales, ERP implementation support, client onboarding, account management, and product demonstrations. Skilled in consultative selling, pipeline management, customer retention, UAT coordination, and cross-functional collaboration. Proven ability to manage client lifecycles, drive product adoption, and achieve revenue targets in SaaS and ERP environments.

Business Development Associate - SM Digital Technologies

(2025-04 - 2026-04)

B2B SaaS ERP

• Managed B2B SaaS sales pipeline through lead generation, qualification, and client engagement to achieve monthly revenue targets.
• Conducted tailored product demonstrations and consultative discussions based on client business requirements.
• Supported SaaS onboarding, requirement gathering, UAT coordination, and Go-live activities for new clients.
• Acted as the primary post-sales contact, resolving client issues and driving product adoption across accounts.
• Collaborated with technical and functional teams to ensure smooth ERP/SaaS implementation and onboarding.
• Prepared sales and pipeline reports for management to track performance and target achievement.

Business Development Executive - UniConverge Technologies Pvt. Ltd.

(2024-06 - 2024-10)

EdTech

• Supported operations and client account management across multiple B2B accounts.
• Coordinated with internal teams to resolve client queries and maintain service quality.
• Handled operational reporting, stock management, and data entry processes.

Inside Sales Specialist - Practo Technologies Private Limited

(2023-09 - 2024-04)

B2B SaaS

• Drove ERP SaaS sales for healthcare clients through consultative selling and tailored product demonstrations.
• Generated and qualified leads through cold calling, digital outreach, and CRM pipeline management.
• Collaborated with ERP consulting and customer success teams to ensure smooth onboarding and post-sale support.
• Analyzed client operational needs and recommended suitable product solutions.
• Prepared sales performance and market trend reports for management review.

Business Development Executive – Amazon B2B - KAP

(2022-02 - 2023-08)

• Managed Amazon B2B product listings and client relationships for assigned accounts.
• Prepared proposals, handled customer support queries, and completed documentation verification.
• Coordinated with sales and marketing teams to support account growth strategies.

Business Development Manager - J.B. Surgical

(2020-01 - 2022-12)

• Managed B2B client accounts for surgical products, including product demonstrations and sales negotiations.
• Built and maintained a strong sales pipeline through prospecting, lead qualification, and follow-ups.
• Handled end-to-end sales lifecycle from requirement gathering to deal closure.
• Maintained CRM records and prepared sales performance reports.

Bachelor of Library and Information Science - Sikkim Global Technical University (2024)

B.A. - Economics - Indira Gandhi National Open University (2014)

Diploma - Computer Applications - Manipal Institute of Computer Education (2009)