Arfath Ahmed
IT Support & Operations | Technical Helpdesk | BCA Graduate
Talent
BengaluruMember since August 30, 2026
Technical helpdesk supportIncident troubleshootingService desk workflowsTicket resolutionWindows OS administrationNetwork protocols and communication fundamentalsHardware basicsSQL queryingDatabase operationsData analysis with RMicrosoft ExcelData wranglingTechnical documentationBusiness operations supportProcess workflow trackingProblem-solvingCross-functional collaborationTechnical communicationAdaptabilityTime management
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Technical helpdesk supportIncident troubleshootingService desk workflowsTicket resolutionWindows OS administration
About
BCA graduate with hands-on knowledge of IT service desk workflows, Windows OS administration, networking fundamentals, and database querying (SQL). Skilled at troubleshooting technical issues, documenting solutions, and supporting business operations. Certified in SQL, network communication fundamentals, and data analysis with R. Looking to bring strong problem-solving and communication skills to an IT support, operations, or service desk role.
Education
Bachelor of Computer Applications in Computer Applications – JAIN (Deemed-to-be-University) (2023-08 – 2026-05)
Skills
IT Support & OperationsTechnical HelpdeskBCA Graduate
