Arif

AI Automation Strategist and business leader with 16+ years in sales, operations, customer success, and enterprise process delivery. Currently building production AI systems for revenue teams: AI voice agents, WhatsApp chatbot automation, Meta lead-ads speed-to-lead workflows, CRM/pipeline automation, and lead-capture websites. Hands-on with n8n, Retell AI, OpenAI, Claude, Gemini, WhatsApp Business API, and CRM integrations.

Unique edge: deep sales-floor and operations leadership plus practical AI implementation—not demos.

Positioning: productize speed, ownership, and clean handoffs. Seeking AI Automation / Solutions / Implementation roles (Mumbai or fully remote).

Business Consultant & AI Automation Strategist at Fingrtip (2025-01 – Present)

Build and deliver production AI automation for businesses: voice agents, WhatsApp chatbots, Meta speed-to-lead systems, CRM/pipeline automation, and conversion-focused lead websites.

• Design end-to-end n8n workflows: ads → capture → AI qualification → CRM ownership → human handoff with clear accountability and operating rules.
• Implement AI voice agents (Retell AI) and conversational bots using OpenAI, Claude, and Gemini with prompt engineering for sales and support use cases.
• Advise founders on automation roadmaps and digital growth; deliver retained international digital/SEO work (including Dubai client engagement) with recurring revenue.
• Translate sales-floor problems into shipped systems—prioritizing response speed, owner clarity, and clean handoffs over AI hype.

Sales Head & Operations Manager at Unicorn (Apple Premium Reseller) (2021-11 – 2025-01)

Led pan-India sales and customer service operations supporting ~100 stores, with a ~50-member team across inside sales, calling, and service functions.

• Owned targets, pipeline discipline, and conversion optimization for Apple products and accessories across retail and remote selling channels.
• Coordinated multi-store operations: inventory, service centers, logistics, and cross-functional execution so sales promises matched delivery capacity nationwide.
• Hired, coached, and developed sales and service talent; designed incentives and performance dashboards to improve closure quality and customer experience.
• Installed daily operating rhythm—tracking, coaching, accountability—linking revenue outcomes to operational readiness across a large distributed footprint.

Senior Project Coordinator & Technical Support at Powerweave (2021-03 – 2021-08)

Coordinated clients, business stakeholders, and technical teams to deliver requirements on time under SLA pressure.

• Provided technical and operational support to protect service continuity across concurrent engagements.

Business Development & Customer Success Manager at Fashion Hanger (2019-05 – 2021-02)

Owned customer acquisition, onboarding, and retention for e-commerce and B2B clients.

• Primary client escalation owner; partnered with operations and logistics to protect fulfillment quality and satisfaction.

Senior Process Associate at Tata Consultancy Services (TCS) (2013-05 – 2019-03)

Delivered enterprise back-office processes for multi-year client engagements under strict SLAs and quality benchmarks.

• Supported reporting, documentation, audits, and continuous process improvement in large-team environments.

Recovery Specialist at Altisource (2011-02 – 2013-01)

Managed recovery of bad debt and delinquent accounts for US financial portfolios within compliance and client policy frameworks.

• Negotiated settlements and payment plans; maintained accurate documentation and performance reporting.

Team Leader / Quality Analyst / Customer Service Executive at Andromeda Marketing Pvt. Ltd. (2007-12 – 2010-10)

Progressed from Customer Service Executive to Quality Analyst to Team Leader within three years.

• Owned call quality audits, coaching, performance management, and escalation control.

Bachelor of Commerce in Commerce – University of Mumbai