Arihant Prasad

With over 10+ years of experience, I am deeply passionate about helping people and always prioritize the needs of customers. My leadership skills have been proven time and again, and nothing gives me more satisfaction than seeing people reach their full potential.

As an Associate Manager in multiple Products, I’ve gained comprehensive experience in a fast-paced environment. My role involves a wide range of tasks such as user research, gathering and analyzing requirements, creating user-flow, user journeys, prioritizing tasks, creating wireframes, assigning tasks, and tracking progress.

These efforts have significantly contributed to the successful execution of our products. My storytelling ability has been instrumental in communicating our product vision and progress effectively.

I am driven by continuous learning and growth, and I am eager to work for a company that values professional development and provides opportunities for advancement.

IonIdea Interactive Pvt Ltd. | Associate Project Manager Bengaluru, KA | Aug 2021 – Present

• Drive profitable operations by maintaining and overseeing production budgets, timelines to keep teams on track and meet schedule objectives.
• Report on the status of each product and provide regular updates to senior managers.
• Compile information from multiple, reliable sources and upload it to the Redmine.
• Guide and empower team members to solve their problems.
• Perform user research, gathering and analyzing requirements, creating user-flow, user journeys, prioritizing tasks, creating wireframes, assigning tasks, and tracking progress.
• Implement and practice Scrum methodology - Daily scrum, backlog grooming ceremony, sprint planning & review, and sprint retrospective. 
• Able to effectively communicate with diverse groups. In the CBE and LMS products, I liaised with educators and administrators gathering their inputs to guide feature development and enhance user experience.
• Integrated AI technologies as a supplementary tool with traditional requirement gathering methods, enhancing user-flow analysis and wireframe reviews, thereby improving product efficiency and effectiveness.
• Regularly connect with the team for resource development activities.

IonIdea Interactive Pvt Ltd. | Team Lead Bengaluru, KA | Aug 2019 – Jul 2021

• Led a team of 20 members (3 teams) of Production, Enhancement, Testing, and Support. Allocated tasks, provided 1:1 mentoring, planned growth related to their career, and trained on user experience and soft skills.
• Gathered and analyzed the business requirements, converted business requirements into software requirements, documented the details, scheduled meetings with development and QA teams.
• Managed change/release aspects, coordinated changes, and led disaster recovery planning with stakeholders and the IT team. Guided the implementation of daily backups in the application.
• Maintained focus on customer service and quality. 86.67% of satisfied customers cleared AMC (Annual Maintenance Charge) and gave clearance to upgrade the product. That led to fewer complaints from clients. Client complaints decreased by 203.69%.
• Devised long-term plans for multi-product environments, improving team efficiency and accelerating product release cycles using Kanban system. Established a year-wise roadmap for our CBE and LMS product by coordinating with multiple stakeholders, teams and by tracking the progress.
• Prioritized and successfully launched IonLMS (Learning Management System), which was critical to more than 23+ educational institutes during the pandemic.
• Showcased UX designs and solutions to senior management, participated in product design review meetings, and analyzed existing products to determine user-critical points.
• Worked on user flows, site maps, wireframes, and low-fidelity mockups based on proven methodologies, and incorporated end-user feedback.
• Drafted progress reports for higher management outlining each team member’s performance metrics and contributions. These reports were used in performance reviews and resource allocation, leading to increased team productivity and improved employee satisfaction.
• Organized 20+ employee documents a month to ensure compliance with CMMI 3 audit standards and successfully passed the annual audit.
• Applied leadership skills to drive goal achievement, resolve issues, and enhance team communication.
• Organized and assisted in executing team and festival events.

IonIdea Interactive Pvt Ltd. | Senior Product Engineer Bengaluru, KA | May 2017 – Jul 2019

IonIdea Interactive Pvt Ltd. | Software Product Engineer Bengaluru, KA | Aug 2015 – Apr 2017

IonIdea Interactive Pvt Ltd. | Associate Software Engineer Bengaluru, KA | Aug 2013 – Jul 2015

Noesis Inc. | Embedded Engineer Dharwad, KA | Mar 2009 – Jun 2011

BVB College of Engineering & Technology | Master's in Computer Science & Engg. Hubli, KA | July 2013

Affiliated to Visvesvaraya Technological University

Final Year Project: Implemented IonCUDOS under IonIdea - CUrriculum Design Outcome based System (IonCUDOS). Software used by 120+ customers in India, Malaysia, Bangladesh, and Turkey.

SDM College of Engineering & Technology | Bachelor of Engineering in E&C Dharwad, KA | July 2009

Affiliated to Visvesvaraya Technological University

Final Year Project: Four-Channel Industrial Safety and Control.

UX Design Institute | Professional Diploma in UX Design Dublin, IE | Feb 2020

An accredited professional diploma by Glasgow Caledonian University.