Arijit Das

Enterprise CRM and Experience Solutions professional with hands-on experience delivering end-to-end Medallia and Qualtrics implementations for global programs. Specialized in survey lifecycle management, cross-platform integrations including Qualtrics–Salesforce, automation workflows, and analytical dashboards for business insights. Proven leadership on multi-region initiatives, combined with strong exposure to AWS-based deployments, CI/CD pipelines, and secure data workflows.

Associate Analyst - Deloitte

(2024-02)

• Delivered end-to-end implementations on Medallia and Qualtrics, owning survey configuration, automation logic, dashboards, and production deployments across multiple client workstreams.
• Led complex CRM integrations, including a full Qualtrics–Salesforce integration, independently managing field mappings, response ingestion, and data synchronization.
• Promoted to Team Lead within two months on a large-scale Employee Experience program, owning technical delivery and cross-functional coordination.
• Managed integrations across 14 geographical regions, supporting thousands of users through role-based access, survey scheduling, and launch management.
• Acted as primary technical liaison for global stakeholders, resolving integration issues and aligning delivery timelines.
• Designed analytical dashboards with advanced widgets to compare regional responses and generate actionable insights.
• Deployed Python backend services on AWS EC2 and validated AWS Lambda triggers as part of firm initiatives.
• Maintained CI/CD pipelines using AWS services to support continuous delivery.

Bachelor of Computer Applications - Computer Applications - Institute of Engineering & Management, Kolkata (2020 - 2023)

Master of Business Administration - Business Administration - Symbiosis School for Online & Digital Learning (2025)