Arijit Dey

Results-driven Unit Manager with 11+ years of experience in product and project management within financial services, currently spearheading cross-sell product strategies across the Rural B2B Consumer Durable business. Proven expertise in end-to-end product lifecycle management, ensuring seamless tracking of business, operations, and finance performance. Adept at driving sales efficiency and process transformation by conceptualizing and implementing innovative sourcing platforms in collaboration with COE teams.

Skilled in stakeholder engagement across Business, IT, Compliance, Operations, and Finance to deliver scalable, compliant, and growth-oriented solutions. Recognized for introducing new ideas that enhance rural distribution effectiveness and strengthen cross-sell penetration.

Unit Manager, RCD - B2B - Bajaj Finance - Pune

(2024-08)

• Own and monitor performance of all cross-sell products in the Rural B2B Consumer Durable segment.
• Ensure complete tracking and reporting of product KPIs from business, operations, and finance standpoints.
• Partner with Finance and Ops teams to ensure accuracy in reconciliations, payouts, and performance metrics.
• Identify and implement initiatives to drive adoption and improve sales efficiency across rural distribution channels.
• Work with sales teams to strengthen cross-sell penetration and productivity.
• Analyze business trends to provide insights and recommend actions for growth.
• Partner with the COE team to design, develop, and enhance digital sourcing platforms that streamline cross-sell processes.
• Ensure platform adoption and continuous improvement through feedback and training.
• Drive automation and digital transformation initiatives for rural B2B cross-sell distribution.
• Collaborate with Business, IT, Compliance, Operations, and Finance teams to align product strategies with business objectives.
• Ensure smooth execution of new initiatives and manage dependencies across functions.
• Act as a key bridge between on-ground teams and central functions.

Unit Manager, Credit Cards (PMG) - Bajaj Finserv

(2023-06 - 2024-08)

• Led a team responsible for delivering S2S services to both the Sales and Cashier channels, driving them to achieve business Annual Operating Plan (AOP) goals.
• Developed and maintained comprehensive E2E Management Information Systems (MIS) dashboards for senior management, providing real-time performance insights.
• Managed audit reports for channel calls, ensuring adherence to quality standards.
• Fostered collaboration across Operations, Interactive Voice Response (IVR), and Center of Excellence (COE) teams to identify and resolve channel issues and operational gaps.
• Managed and coordinated channel-related projects with the COE team, ensuring successful delivery and execution at all levels.

Manager, Fixed Deposits (Business) - Bajaj Finserv

(2021-12 - 2023-06)

• Led and managed multiple projects within the Fixed Deposits business unit, collaborating with the COE team.
• Ensured delivered capabilities directly supported the sales team in achieving business objectives. Addressed concerns and facilitated process improvements based on sales feedback.
• Managed project execution by coordinating with the COE and Partner app teams. Performed rigorous testing and identified product/sales related observations for optimal platform functionality.
• Successfully implemented a digital solution providing SFDC licenses to a select group of partners, enabling a complete end-to-end digital business process (DIT).
• Ensured timely and accurate publication of Business Reports and MIS for FD Emerging and B2B Channels.
• Streamlined partner payout and incentive calculations for the FD Emerging channel. Guaranteed on-time payouts and accurate incentive calculations delivered to the finance team for processing.

Executive - Capita India Pvt. Ltd.

(2018 - 2021)

• Solved customer delivery needs and managed escalations for a UK-based logistics company.
• Built strong client relationships through exceptional service.
• Increased team productivity, leading to improved efficiency, effectiveness, and profitability.
• Implemented training programs that exceeded employee retention targets.

Senior Associate - On Process Technology

(2017 - 2018)

• Provided exceptional customer support for a US company, resolving escalated cases and ensuring satisfaction.
• Improved client resolution speed and contributed to business growth through high customer satisfaction.
• Effectively communicated service details, addressed technical issues, and processed repair documentation with accuracy.

Senior Associate - Wipro Technologies

(2014 - 2017)

• Supported Broadband, PSTN, Email & Cloud services for a leading UK company.
• Provided high-end technical support for BT's Inbound BPO service.
• Troubleshooted issues & explained solutions clearly to non-technical clients.
• Documented resolutions & escalated complex incidents as needed.

Bachelors of Commerce - Karnataka State Open University (2011-01)

Higher Secondary School - Bodhicarya Senior Secondary (2008-01)

Matriculation - Loyola High School (2006-01)