Arindam Dey

Results-driven professional with a focus on driving revenue growth and client satisfaction. Experienced in implementing customer success strategies that enhance product adoption and retention, ensuring impactful outcomes for clients.

Senior Implementation Executive - Communities Heritage Limited - Kolkata

(2025-02 - 2026-07)

• Managed 100+ clients across West Bengal and Odisha for implementation and customer success.
• Drove 20% revenue growth through understanding and gathering development requirements from existing clients and after internal discussion sessions with Tech team implementing them within a short timeline.
• Led deployments of HRMS, CRM, ERP and custom software solutions and staying connected after the Implementation process for any technical support related queries through ticket raising or directly connecting with the Analyst or Development team.
• Improved product adoption and retention by 70%.

Sales Manager - Octanics LLP - Ahmedabad (Remote)

(2023-01 - 2023-04)

• Acquired new B2B clients within the first year by developing and executing a comprehensive sales strategy focused on specific ERP modules like Supply Chain and Finance.
• Attended several BNI meets and business meets and generated lead throughout the work tenure and made various connections with different genres of business clients.

Senior Inside Sales Associate - Think & Learn Pvt. Ltd. - Bangalore

(2021-05 - 2022-10)

• Generated more than two crore rupees of revenue by working as a pre-Sales associate then later promoted to senior inside-sales associate with the highest slab of salary hike and learned B2C Sales, Voice modulation, sales Techniques, Client-Handling, Team-Handling, Presentation, Leadership, creating various Excel EOD reports and submitting to reporting manager and was one of the best performers in the organization consistently for most of the work tenure.

Bachelors of Technology - Mechanical Engineering - Netaji Subhash Engineering College (2019-08)

10th + 12th - Ramakrishna Vivekananda Mission Vidyabhawan (2015-09)