Aritra Sahoo

Customer-focused Sales Operations and Customer Experience professional with over 3 years of experience across sales operations, customer service, CRM management, and support operations.

Experience with TELUS Digital, Concentrix (Expedia), and Amazon. Skilled in upselling and cross-selling, customer relationship management, ticket management, email and inbound calling, outbound calling, and issue resolution. Familiar with Salesforce CRM, ServiceNow (SNOW), Genesis OS, Citrix Workspace, and Amazon AWS. Recognized for achieving key performance indicators (KPIs) and revenue-generating unit (RGU) targets.

Operations Sales Associate - TELUS Digital

(2026-02 - 2026-10)

• Promoted and sold TELUS products and services, including Internet, Television, and Mobility Network solutions.
• Identified customer requirements and recommended suitable products and service packages.
• Performed upselling and cross-selling to encourage product adoption and support sales performance.
• Handled customer queries and service-related concerns through email communication, inbound and outbound calls.
• Used Genesis OS to manage and follow up on customer service tickets and related requests.
• Coordinated with internal teams to resolve customer concerns and followed up on pending service requests.
• Tools: Genesis OS, Citrix Workspace.

Sales Operations Associate - Concentrix (Expedia)

(2025-02 - 2026-01)

• Managed customer information and maintained accurate customer records using Salesforce CRM.
• Supported day-to-day sales operations, customer relationship management, and customer service requests.
• Updated customer profiles, maintained database accuracy, and tracked customer interactions.
• Used ServiceNow (SNOW) for ticket creation, tracking, monitoring, and issue resolution.
• Coordinated with internal teams and followed up on open tickets to support timely resolution.
• Tools: Salesforce CRM, ServiceNow (SNOW).

Customer Assistance Professional (CAP) Associate - Amazon

(2023-04 - 2025-01)

• Provided customer support through chat-based communication channels.
• Resolved customer queries and service-related issues by understanding requirements and providing appropriate solutions.
• Assisted customers with order-related concerns, account queries, and general service requests.
• Used Amazon AWS and internal customer support applications to support customer service operations.
• Managed multiple customer interactions while following standard operating procedures and service quality guidelines.
• Tools: Amazon AWS, internal customer support applications, chat support platforms.

Higher Secondary Education (Class XII) - CISCE Board (2020)

Secondary Education (Class X) - CISCE Board (2018)