Rutuja Shah
Customer Success, Sales & Digital Operations
About
Professional with proven track record in customer success. Skilled in client relationship management, problem-solving, and driving customer satisfaction. Strong focus on team collaboration and delivering impactful results. Adaptable, reliable, and skilled in communication and conflict resolution.
Experience
Independent Digital Specialist (Freelance) - Freelance
(2025-10)
- Performed detailed labeling and classification of text and image data to support tech training.
- Managed audio-to-text conversions and transcription tasks using specialized digital tools.
- Reviewed computer-generated outputs to catch and correct errors in quality.
Client Success Specialist - HorecaStore
(2025-04 - 2025-08)
- Provided end-to-end support for hospitality clients, including restaurants, cafés, and hotels.
- Maintained 100% accuracy in CRM records and client followups for remote partners.
- Coordinated with sales and logistics teams to ensure orders were fulfilled correctly and on time.
- Turned customer challenges into opportunities for upselling and cross-selling.
Fashion Consultant - Purple Style Labs
(2022-11 - 2023-10)
- Managed a portfolio of 200+ luxury clients, increasing new client acquisition by 25%.
- Conducted video consultations to assist clients with styling, sizing, and measurements.
- Handled high-value returns and exchanges to ensure customers remained satisfied and loyal.
Customer Service Specialist - FPL Technologies
(2021-12 - 2022-10)
- Oversaw customer accounts and inquiries through email, chat, and phone calls.
- Trained and supervised new team members to ensure they met the company's service standards.
Customer Experience Specialist - WNS Global Services
(2020-01 - 2020-10)
- Managed 150+ customer inquiries monthly regarding payments, upgrades, and travel.
- Reduced average resolution times by 15% through efficient problem-solving.
- Maintained a 99% accuracy rate across all fact-checking and documentation tasks.
Client Service Representative - Capita India Pvt Ltd
(2017-11 - 2018-11)
- Provided personalized fashion consulting and product recommendations.
- Guided clients on trends, styles, and purchases.
Education
Diploma - Information Technology - Pimpri Chinchwad Polytechnic (2013 - 2016)
