Arjun Pande

IT Support professional with 2.5 years of experience in Order-to-Cash (O2C) operations, billing support, troubleshooting, and enterprise application support. Skilled in invoicing, payment support, incident resolution, ServiceNow, SQL basics, REST API fundamentals, and ERP systems exposure including SAP. Strong analytical, communication, and problem-solving abilities with experience working in cross-functional teams

Associate - HCL Technologies - Nagpur

(2025-08)

• Supported enterprise applications and resolved user issues.
• Assisted in billing, invoicing, and O2C support processes.
• Worked on incident management, troubleshooting, and issue escalation.
• Collaborated with teams for smooth business operations and service delivery.
• Worked on a live case study (Suncor Energy) focused on improving O2C cycle efficiency — gaining hands-on.

Business development manager - Edubase institute - Nagpur

(2024-12 - 2025-06)

• Managed customer communication and client relationship activities.
• Assisted in lead generation, business coordination, and client support.
• Worked with teams to improve customer engagement and service delivery.
• Supported business growth through effective communication and follow-ups.

Business Development Executive - ICAD Institute - Nagpur

(2023-12 - 2024-12)

• Managed customer interactions and student inquiries.
• Assisted in lead generation, admissions support, and follow-ups.
• Coordinated with teams to improve customer engagement and business growth.
• Maintained client relationships and supported daily business operations.

MBA - Marketing - Nagpur University (2023)

B.Sc - Biology - Nagpur University (2021)