Arjun Yadav

Dedicated Customer Support and Operations professional with 6 years and 7 months of experience at Amazon, delivering exceptional customer service across multiple global marketplaces. Experienced in supporting customers from India, North America, Europe, and the Middle East through phone, email, and chat channels. Recognized for strong problem-solving abilities, customer satisfaction, and operational excellence.

Served as a Subject Matter Expert (SME) and Temporary Process Trainer for 18 months, coaching new hires, improving team performance, and ensuring adherence to Amazon's quality standards. Also experienced in North American Driver Support, assisting delivery partners with operational and technical issues.

Customer Support Associate / Subject Matter Expert (SME) / Temporary Process Trainer at Amazon (Present)

• Delivered customer support through phone, email, and chat across multiple Amazon business lines.
• Assisted customers from India through voice, email, and chat support.
• Supported North American customers through phone, email, and chat.
• Provided customer support to European customers via phone, email, and chat.
• Assisted Middle East customers through email and chat support.
• Resolved customer inquiries related to orders, payments, returns, refunds, account issues, delivery concerns, and policy-related questions.
• Maintained high customer satisfaction by providing timely and accurate resolutions.
• Handled complex customer escalations while meeting quality and productivity targets.
• Supported Amazon delivery drivers across North America.
• Assisted drivers with route issues, delivery exceptions, app-related problems, account concerns, and operational queries.
• Coordinated with internal teams to ensure timely issue resolution and uninterrupted delivery operations.
• Served as the primary point of contact for team members requiring process guidance.
• Supported associates in resolving complex customer issues.
• Assisted Team Managers in driving quality and operational performance.
• Helped improve team knowledge through coaching and process clarification.
• Contributed to maintaining service level agreements and operational excellence.
• Conducted onboarding sessions for new hires.
• Delivered classroom and virtual training on Amazon processes, tools, and customer service standards.
• Mentored new associates during nesting and transition phases.
• Evaluated trainee performance and provided constructive feedback.
• Worked closely with operations managers to improve training effectiveness and employee readiness.

Bachelor's Degree – LNCT (2017)