Senior Executive Assistant to the Founder - Kworks Technologies Pvt Ltd - Bangalore, India
(2022-10 - 2026-07)
- Led executive planning support for the group founder, enabling faster, well-informed business decisions.
- Directed the coordination of meetings and conferences to optimize business operations and execution.
- Owned agenda preparation and meeting minutes end-to-end, driving clear follow-up and accountability across teams.
- Managed executive calendars and provided guidance to the administrative team to ensure smooth day-to-day operations.
- Partnered with accountants to prepare departmental budgets, ensuring accurate financial reporting.
- Established administrative reporting and tracking systems that streamlined logistics across the organization.
- Served as the key liaison between executives and staff, controlling the flow of critical information.
- Acted as the primary point of contact for external organizations and offices, representing the executive office.
- Took ownership of scheduling and travel coordination to protect and prioritize executive time.
- Handled confidential information with tact, discretion, and professionalism at the senior leadership level.
- Set and enforced protocols for storage and distribution of sensitive documents to maintain confidentiality.
- Streamlined executive communication channels, overseeing emails, phone calls, and appointments.
- Managed the end-to-end process for travel expenses and reimbursements for the executive team.
- Drove the planning and execution of conferences and monthly meetings to ensure organizational continuity.
- Oversaw office inventory and supply ordering to support uninterrupted daily operations.
Senior Lifestyle Consultant - American Express - Gurgaon, India
(2019-01 - 2022-10)
- Designed personalized experiences for clients, aligning services with their individual goals.
- Developed tailored plans to address client objectives, uncovering motivations and fostering growth.
- Created varied content, including worksheets and social media plans, to suit diverse client preferences.
- Maintained a comprehensive database and file system, ensuring accurate documentation and easy retrieval.
- Demonstrated strong time management, multitasking, and problem-solving skills to ensure efficient operations.
Front Office Manager - Hotel Sewa Grand - Delhi, India
(2017-11 - 2018-12)
- Maintained discretion and confidentiality, fostering trust and professionalism in client interactions.
- Enhanced customer satisfaction through prompt and empathetic resolution of concerns and inquiries.
- Streamlined front-office processes, improving overall efficiency and team productivity.
- Ensured a welcoming, organized front desk, creating a positive first impression for guests.
- Led staff training and onboarding, strengthening customer service and complaint-handling skills.
- Utilized upselling techniques to increase revenue through room upgrades and service add-ons.
- Provided comprehensive service information to guests based on extensive property knowledge.
- Managed group and meeting room bookings, preventing scheduling conflicts.
- Delegated tasks effectively, balancing operational needs across the team.
- Resolved guest complaints professionally, preserving positive relationships for repeat business.
Assistant Front Office Manager - Clarion Inn - Jaipur, India
(2016-10 - 2017-10)
- Implemented staff training programs that improved employee performance and team cohesion.
- Maintained an organized, presentable front desk to ensure a positive guest experience.
- Conducted staff training and onboarding with a focus on customer service best practices.
- Implemented upselling strategies that enhanced customer purchases and service uptake.
- Coordinated group and meeting room bookings, ensuring efficient scheduling.
- Communicated effectively across hotel departments to maintain consistent service levels.
- Used the OPERA booking system to manage room reservations accurately.
Duty Manager - The Lalit - Jaipur, India
(2013-07 - 2016-10)
- Responded to customer concerns with friendly, knowledgeable support while maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled escalated customer issues with diplomacy, preserving long-term client relationships.
- Developed strong customer relationships to increase loyalty, trust, and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving guest concerns.
- Managed staff scheduling for optimal coverage during peak hours.
- Ensured compliance with company policies, local regulations, and industry standards.
- Mentored and supported junior staff members in applying best practices and procedures.
- Developed strong relationships with key clients, vendors, and business partners.
Concierge Supervisor - The Fairmont - Jaipur, India
(2011-07 - 2013-06)
- Ensured compliance with company policies, industry standards, and local regulations within the concierge department.
- Implemented new procedures to optimize concierge team performance, improving guest satisfaction ratings.
- Assisted with event planning and coordination, ensuring successful execution of on-site events.
- Streamlined front desk operations for increased efficiency and improved guest experience.
- Reduced guest complaints through proactive problem-solving and timely communication.
- Monitored market trends to identify opportunities for enhancing hotel offerings based on demand shifts.
- Handled escalated situations by taking ownership of issues and delivering effective solutions.
Front Office Assistant - The Oberoi Rajvilas - Jaipur, India
(2008-07 - 2010-10)
