Arnab Mandal

Computer Science graduate (AI/ML) with a foundation in networking, TCP/IP, systems administration, and security fundamentals, plus hands-on Python scripting and machine learning experience. Skilled at diagnosing issues, administering systems, analyzing data, and documenting technical workflows through project and internship work. Strong communicator with experience coordinating cross-functional teams and supporting customer-facing initiatives.

A fast learner who is detail-oriented, adaptable, and eager to apply analytical and technical troubleshooting skills to a Technical Support / IT Support / System Administration role.

Assistant Executive, Customer Service Operations at iEnergizer IT Services Pvt. Ltd. (2024-02 – 2024-05)

• Resolved customer service inquiries and operational issues within a fast-paced BPO environment, maintaining accuracy and turnaround time under defined SLAs.
• Logged, tracked, and escalated cases through internal ticketing workflows, ensuring clear documentation from intake through resolution.
• Collaborated with team members and process leads to identify recurring issues and support process improvements.

Machine Learning Intern at Corizo (2022-04 – 2022-07)

• Diagnosed data quality issues and performed root-cause analysis during preprocessing to improve model accuracy.
• Built and evaluated machine learning models in Python using Pandas, applying systematic testing and tuning to resolve performance issues.
• Documented technical workflows and presented findings clearly to stakeholders, translating complex results into actionable insights.

Growth Ambassador Intern at Younity.in (2022-01)

• Supported lead generation and user acquisition initiatives through direct outreach and customer engagement.
• Assisted with sales pitching and digital outreach campaigns, communicating product value clearly to prospective users.

Bachelor of Technology (B.Tech) in Computer Science — Artificial Intelligence & Machine Learning – Guru Gobind Singh Indraprastha University (GGSIPU) (2021-09 – 2025-05)

Higher Secondary Certificate (Class XII) – Abhinav Public School, Pitampura (2019-06 – 2021-04)