Lucky Sisodiya

Global LNP and Number Porting Specialist with 1.5 years of backend experience managing end-to-end number portability,

carrier provisioning, and CPaaS operations for Twilio — one of the world's largest cloud communications platforms — across

40 plus countries and 100 plus global carriers. Comfortable navigating complex porting regulations across 40 plus countries,

coordinating with global carriers under SLA pressure, and keeping enterprise clients running without disruption. Known for delivering above-target output in high-volume environments and for building the operational knowledge that keeps teams accurate and fast. Immediately available for a backend telecom or porting operations role.

TELUS DIGITAL (Dedicated Client: Twilio) Technical Operations Analyst – Telecom Global Number Porting & Risk Noida, India

August 2024 – April 2026

• Orchestrated end-to-end port order lifecycles across 40+ countries — managing port-in, port-out, internal account transfers, and bulk DID migrations of up to 50,000+ numbers while holding a 98.7% SLA accuracy rate for enterprise

ISV clients including Amazon Connect and HubSpot.

• Extracted and validated carrier authorization codes — PAC, RIO, AUK, CUPID, CSR, LSR, and FOC — using Twilio

OneAdmin and Postman API across 100 plus carrier portals — reducing code retrieval errors, cutting SLA queue breaches by 30 percent, and accelerating port completion across France RIO, UK PAC, Japan CUPID, and Australia CAT workflows.

• Provisioned and released SMS, Voice, MMS, and SIP Trunking capabilities on Local, Mobile, Toll-Free, and National numbers through Twilio OneAdmin — delivering zero capability errors across all provisioned enterprise accounts.
• Maintained clean global number inventory and managed full inventory lifecycle operations — including RespOrg updates, SPID changes, number pool adjustments, geography edits, and regulatory compliance flag modifications.
• Resolved Tier-3 carrier escalations across APAC, EMEA, and LATAM time zones — coordinating directly with global carrier engineering teams via Slack and email to eliminate routing failures, provisioning mismatches, and port rejection errors under strict SLA deadlines.
• Enforced KYC document checks, A2P messaging fraud assessments, and identity risk verification — sustaining a 100%

internal QA compliance score across full tenure and blocking unauthorized network takeover attempts on multiple enterprise accounts.

• Delivered 3x the expected ticket output during a 300% surge period — managing SNOW tickets and Zendesk queues in parallel, attending weekly business reviews, and maintaining zero SLA breaches throughout.
• Expanded cross-functional expertise by supporting RCS Operations, OCS Onboarding Compliance, and Fraud

Operations LOB — alongside core porting responsibilities — becoming the go-to knowledge resource for the team.

• Cut new analyst ramp time by building SOPs, workflow documentation, and knowledge base guides — onboarding 5

team members who reached full productivity ahead of schedule.

• Earned 4 consecutive Quarterly Pinnacle Awards — the highest performance recognition at the organization — for sustained operational excellence during critical high-pressure periods.

TECH MAHINDRA (Client: ASOS International) Client Relations Specialist (Contract) Noida, India

September 2023 – December 2023

• Resolved complex order and logistics escalations for premium UK, US, and European retail accounts across omnichannel platforms — consistently meeting luxury brand protocol standards in a high-volume environment.
• Ranked top 1% for quality scores among 50 plus agents — recognized for first-attempt resolution accuracy and sustained KPI performance throughout the contract period.

AMAZON.COM Customer Operations Associate – North America (Contract) Remote (Noida, India)

July 2023 – September 2023

• Delivered voice-based first-contact resolution for North American customers — consistently exceeding Customer

Effort Score targets and maintaining high communication quality scores across all evaluated interactions.

• Documented recurring technical feedback patterns to support ongoing process improvement initiatives —

contributing structured insights to the quality and operations team.

ZAKIR HUSAIN DELHI COLLEGE, DELHI UNIVERSITY

• Bachelor of Arts (B.A.) in Economics & Philosophy INDIRA GANDHI NATIONAL OPEN UNIVERSITY
• Master of Arts (M.A.) in Corporate Social Responsibility (CSR)