Arnard Narzary

Thorough customer service professional with multitasking and time management abilities to handle demands of busy contact centre environment. Confident in independently resolving customer problems.

Customer Service Associate - Voice at Falcon Force Pvt Ltd (2019-02 – 2021-09)

• Maintained client satisfaction with forward-thinking strategies focused on addressing needs and resolving concerns.
• Answered client calls promptly and resolved client issues effectively with First Call Resolution.
• Assisted client with varying questions using product knowledge and service expertise.
• Maintained up-to-date client records in database systems.
• Managed high volume of calls daily (30-40 calls), maintaining composure under pressure.

Customer Service Advisor - Voice at Teleperformance (2021-10 – 2026-03)

• Tracked orders and processed refunds for both new and existing customers.
• Recorded customer communications to maintain proper documentation in client tools.
• Improved customer satisfaction by promptly addressing queries and complaints.
• Answered 40-60 calls approx by maintaining an average handling time (AHT) of 10 minutes and achieving minimum quality scores of 85%.
• Escalate the issues to appropriate team if required.

Class 12 in Steam- Arts – Udalguri College (2010-05 – 2012-02)