Sumithra R

Detail-oriented Cybersecurity, Customer Service, and Banking Professional with 3+ years of experience in financial operations, risk prevention, process optimization, and security compliance. Skilled in identity verification, loan documentation analysis, email header parsing, and web/network security assessment. Holds a BCA degree paired with advanced practical certifications in Cybersecurity, Ethical Hacking, Web/API Pentesting, Active Directory, and SOC Analyst .

Project Staf - Centre for Environmental Studies, AnnaUniversity - Chennai, India

(2024-03 - 2025-09)

• Project : Worked on "Feasibility Study of Nano Filtration for Sodium Chloride-Sulphate Separation Process" at MIS Kasipalayam CETP, Tirupur. Conducted research project on "Adequacy Report for Performance of Sewage Treatment Plant & Air Pollution Control Measures" at MIS Dindigul Steel Rolling Mills (P) Ltd.
• Document Searching & Verification: Executed meticulous document searching, data extraction, and verification to assess environmental compliance and maintain high data integrity..
• Team Handling & Operations: Coordinated with cross-functional research teams and specialists to streamline process workflows, assign tasks, and meet project deadlines.
• Stakeholder Communication: Managed formal communication and reporting between internal teams and regulatory bodies to deliver data-driven insights for compliance decision

Sr.Executive - ICICI Bank - Chennai, India

(2023-03 - 2024-02)

• Utilized advanced email header parsing tools to track and verify customer addresses preventing phishing and identity fraud.
• Managed loan operations, application processing, background verification, and compliance documentation.
• collections teams to achieve recovery targets while ensuring strict adherence to financial standards.
• Lead customer support operations to streamline process workflows and improve resolution times.

Senior Customer Service Executive - Taurus BPO Services - Chennai, India

(2021-10 - 2022-11)

• Handled high-volume customer interactions across email, chat, and phone channels following data privacy guidelines.
• Monitored customer workflows and scorecards to ensure policy compliance and reduce operational risks

BCA (Bachelor of Computer Application) - Thiruvalluvar University (2021)

HSC (Class XII) - Ariyalur Government Higher Secondary School (2018)

SSLC (Class X) - Government Higher Secondary School (2016)