Arnav
Program Coordinator | EdTech Operations & Mentor Management
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About
Program & Operations Specialist with 1.5+ years of EdTech experience managing end-to-end program delivery for 3,000+ learners across 60+ batches. Skilled in mentor coordination, stakeholder management, Power BI analytics, and SOP development, with a proven record of improving operational efficiency by 25% through data-driven process optimization and Root Cause Analysis.
Experience
Program Coordinator at PW (Physics Wallah) (2024-11 – Present)
- Spearheaded delivery for 60+ batches across 5 concurrent technology and marketing programs impacting 3,000+ learners, improving operational efficiency by 25% through SOP development and workflow standardization.
- Coordinated 40+ mentors through structured scheduling and real-time operations management, maintaining a 95%+ session completion rate across all active cohorts.
- Applied Root Cause Analysis and performance data to identify and eliminate program bottlenecks, driving continuous process improvement.
- Built proactive learner feedback and issue-resolution frameworks, reducing repeat support tickets by 30% while sustaining strong NPS ratings.
- Resolved cross-functional delivery issues across tech, content, and marketing teams via a centralized ticketing system, ensuring zero unplanned disruptions.
- Developed and maintained Power BI dashboards tracking attendance, retention, mentor performance, and learner engagement KPIs for data-driven decision-making.
- Managed the mentor lifecycle end-to-end, including onboarding, performance tracking, and invoice processing.
Guest Relations Executive at Olive Living (Embassy Group) (2024-01 – 2024-08)
- Managed end-to-end guest relations, resolving queries, complaints, and special requests with a 90%+ resolution rate.
- Maintained high satisfaction scores through personalized service delivery and effective communication.
- Coordinated with internal teams to uphold service quality standards and support revenue growth through strategic upselling.
Front Office & Marketing Intern at Renaissance Bengaluru Racecourse Hotel (2021-12 – 2022-04)
- Supported daily Front Office and Marketing operations, including guest interactions, inquiry management, and promotional activity coordination.
Education
Advanced Diploma in International Hospitality Administration – IIHM Bangalore (2020 – 2023)
