Disha Mondal

Fintech Operations professional with 3+ years in B2B and cross-border payment operations across Asia, Europe, and South America. Lifted transaction success rates from 45% to 80% for USD 1M+ revenue accounts, redesigned KYC/AML verification workflows to 83% success, and partnered with engineering on API-level root-cause analysis and issue resolution. Strong in partner integrations, transaction monitoring, SOP design, KPI dashboards (Excel, Power BI, SQL), and stakeholder management.

Seeking Payment

Operations or Program Management roles in fintech.

Operations Manager at TransFi (2023-11 – 2024-11)

• Owned end-to-end operational performance for 7+ B2B payment accounts generating USD 1M+ annual revenue each; improved transaction success rates from 45% to 80% across Asia, Europe, and South America.
• Monitored cross-border transaction pipelines daily, identified failure patterns, and drove root-cause analysis (RCA) with engineering and payment partners to reduce transaction errors and resolution turnaround time.
• Executed hands-on API testing and validation (Postman, Swagger) across partner integrations, catching data-flow and workflow defects before they impacted customers.
• Triaged, prioritised, and tracked product and payment issues in JIRA; acted as the operations point of contact for engineering, product, and client-facing teams.
• Built real-time operational health dashboards (transaction volume, success rate, failure reasons, SLA adherence) adopted as the team's primary monitoring and escalation tool.
• Redesigned KYC and compliance verification workflows to an 83% verification success rate while maintaining adherence to global AML and regulatory standards.
• Led operational readiness for product releases and new partner go-lives: mapped user journeys, surfaced bottlenecks, and closed gaps to protect reliability at scale.

Operations Analyst at Solruf (2022-09 – 2023-10)

• Grew year-on-year revenue 50% through upselling, cross-selling, and lifecycle retention programs.
• Managed 20+ vendor partnerships and reduced procurement costs 18% through data-backed negotiation.
• Drove regional expansion that grew the client base 40% across multiple states.
• Automated supply-chain and reporting workflows, improving order-fulfilment efficiency 30% and reducing SLA deviations.
• Built SOPs and KPI dashboards that gave leadership real-time operational visibility.

Research Analyst, DMS at Deloitte India (2022-02 – 2022-08)

• Improved client data accuracy 25% through validation, enrichment, and automation workflows.
• Reduced manual data-cleaning effort 30% by streamlining deduplication processes.
• Built KPI and error-rate dashboards used in leadership reporting; standardised data-governance SOPs across global projects.

MBA – Bangalore University (2019 – 2021)

Bachelor of Arts – Kalinga University (2016 – 2019)