ArOckIa AnBaRasU

Automotive Warranty and After-Sales Professional with 8+ years of experience in Warranty Management, Vehicle Diagnostics, Technical Support, OEM Coordination, Goodwill Approvals, Warranty Audit Compliance, and Customer Escalation Handling. Experienced in Audi and Skoda dealership operations with strong knowledge of warranty claim processing, root cause analysis, technical case management, service process implementation, and after-sales operations. Proficient in ELSA Pro, ETKA, DMS, SAGA/2, and automotive diagnostic procedures.

Seeking opportunities in Warranty Operations, Diagnostic Engineering, Technical Support, and OEM After-Sales Management.

Warranty Manager - Audi - Jahnvi Motors - Madurai, TN

(2024-01)

Direct end-to-end warranty operations, ensuring strict compliance with Audi core processes and audit standards.

• Evaluate and authorize goodwill requests and high-value spare parts replacements with OEM teams.
• Monitor warranty KPIs, claim approval ratios, and eliminate submission rejections/chargebacks.
• Lead technical case escalations, collaborating directly with OEM field technical managers.
• Provide technical guidance and support to service advisors and technicians on complex warranty cases.

Diagnostic Technician - Skoda - Maverick Motors - Madurai, TN

(2020-01 - 2023-12)

Led advanced electrical and electronic diagnostic troubleshooting using VAS diagnostic scanners, ODIS, and oscilloscope testing.

• Analyzed complex Diagnostic Trouble Codes (DTC) and guided technicians on precise fault finding and isolation.
• Performed root cause analysis (RCA) and complex overhaul repairs for high-end engine, transmission, and CAN-bus system failures.
• Interfaced with OEM technical helpdesks and technical field managers for critical product failure escalations.
• Ensured strict alignment with Skoda OEM workshop technical repair guidelines and Technical Service Bulletins (TSB).

Service Technician - Skoda - Gurudev Motors - Chennai, TN

(2017-01 - 2020-12)

• Handled multi-point vehicle inspections, electrical diagnostics, and routine preventive maintenance.
• Maintained precise repair documentation and workshop job-card compliance.

Diploma in Automobile Engineering - Automobile Engineering - Ramya Sathiyanathan College (2014-01 - 2016-12)

Higher Secondary (HSC) & SSLC - De Britto Higher Secondary School