Vibhor Kurve

Detail-oriented and results-driven Warranty Executive with 4 years of experience in managing and processing warranty claims, ensuring customer satisfaction, and optimizing processes. Proficient in CRM-DMS and SAP-DMS systems for data analysis and claiming. Seeking to leverage my skills in data management, customer service, and process improvement in a challenging role to contribute to organizational growth and efficiency.

Warranty Executive/ DPM - WISDOM SERVICES (TATA MOTOR COMERCIAL VEHICLES)

(2022-03 - 2024-06)

Warranty Executive - ARYA AUTOWHEEL PVT LTD. (TATA MOTORS COMERCIAL VEHICLE)

(2024-07 - 2025-08)

• Process and manage warranty claims efficiently, ensuring timely resolution and customer satisfaction.
• Analyze warranty claims data to identify trends, patterns, and areas for improvement using CRM-DMS.
• Develop and maintain warranty policies and procedures to ensure compliance with regulatory requirements and company standards.
• Resolve complex warranty claims issues and escalations in a timely and effective manner.

Warranty Executive - PRABAL MOTOS PVT LTD (DIAMLER INDIA COMCERCIAL VEHICLES)

(2025-09)

• Process and manage warranty claims efficiently, ensuring timely resolution and customer satisfaction.
• Analyze warranty claims data to identify trends, patterns, and areas for improvement using SAP DMS.
• Resolve complex warranty claims issues and escalations in a timely and effective manner.
• Analyzed warranty and AMC data to identify trends and opportunities for improvement.
• Collaborated with teams to resolve issues promptly, maintaining positive goodwill
• Analyzed scrapping data to identify opportunities for cost savings and process improvement

Bachelor of Commerce - B.Com - RTMNU (2022-06)