Arpana Nanda

Hello,

Let me introduce myself. My Name is Arpana Nanda and I'm originally from Jammu & Kashmir, India.

I have been living in the National Capital Region, New Delhi for last 12 years. By profession I have over 12 years of experience in Hospitality. Food and Service has always been my passion. Since, childhood I have been in the kitchen with my parents as both of them are fond of cooking and making many memories of divine goodness. Nothing brings me immense pleasure other than making people have a good time and feel at home wherever they are.

I have worked at a renowned brand called Diva Restaurant run by the famous chef Ritu Dalmia in Delhi. Worked closely with her as an Operations Head and managed all day to day operations for six outlets. Learnt all about Italian cuisine, Wines different types of Cheeses, Meats Etc.

It has always been my dream to move out of India, hence I looked up Ireland and what a beautiful country. I'm hard working and always willing to learn to enhance my skills.

Thanking you,

Arpana Nanda

Operations Head

As the Operations Head of a famous Food Chain (Hospitality) in Delhi, I bring proven success in enhancing productivity and gaining an advantage when it comes to profit margins. My work spans companies and business units at varying stages of growth.

With over 10 years of achieving profitability and long-term growth. I seek to monitor budgets and sale numbers closely to identify areas for improvement. I’m know for enhancing performance through technology updates, implementing best practices, and improving employee training protocols.

Examples of my achievements include:

• Coordinated daily the whole restaurant operations - Front of House, Kitchen & House keeping
• Maintained inventory for the outlet - Food & Beverage, Alcohol, Dry Store
• Managing of Staff – Organized and supervised shifts, Trained new and current employees on proper customer service practices, Appraise staff performance and provided feedback to improve productivity
• Worked with a team of Managers for all restaurants and ensured smooth restaurant operations
• Drastically increased sales for the company by hosting private parties in the various outlets 
• Created detailed reports on monthly and annual revenues and expenses
• Controlled operational costs and identified measures to cut waste - Participated in Food costing, which was a major role (Maintained a food cost of 25-30% with minimum wastage)
• Ensured compliance with sanitation and safety regulations - Made sure all licenses were up-to date (Excise, NDMC, MCD, Police, Food safety, Health license’s, Tourism License)
• Guest Relations – Delivered superior service and maximized customer satisfaction
• Handled all back end work for all the restaurants, managed all monthly requisitions
• Hosted monthly meetings for team building & helped organize training programs for employees to enhance their competence

Hotel Management Diploma