Arpit Yadav

Operations and client servicing professional with 3+ years of experience managing logistics coordination, campaign delivery support, and high-volume customer interactions in a fast-paced service environment. Skilled in coordinating corporate gifting campaigns, handling brand product dispatch for influencer collaborations, and managing multi-location delivery operations while maintaining seamless communication between clients, riders, and internal teams. Recognized for reducing delivery delays through improved route planning, maintaining high customer satisfaction levels, and successfully executing large-scale corporate deliveries within strict timelines.

Brings strong capabilities in operations coordination, campaign execution support, escalation resolution, and stakeholder communication. Seeking opportunities in media operations, marketing operations, brand management, customer support, or client servicing roles, leveraging experience in logistics coordination, campaign execution, and service delivery management.

Customer Support Executive – Operations - Ease Your Life - Mumbai, India

(2023-01 - 2026-02)

Pickup and Drop Service Company

• Managed daily pickup and drop scheduling across multiple delivery routes to ensure efficient service operations.
• Coordinated with riders and internal teams to improve route planning and delivery execution.
• Responded to customer inquiries and resolved service concerns while maintaining consistent service quality.
• Handled bulk dispatch coordination for corporate clients supporting gifting and promotional campaigns.
• Supported brand campaign logistics by coordinating dispatch and delivery of brand products to influencers for promotional collaborations.
• Maintained communication between clients, delivery personnel, and operations teams to ensure campaign execution.
• Assisted onboarding of new riders by providing guidance on operational processes and delivery coordination practices.

Bachelor of Science - Statistics - Mumbai University (2020)

Higher Secondary Certificate - Maharashtra State Board (2016)

Secondary School Certificate - Maharashtra State Board (2014)