Neeraj Shukla

Results-oriented Logistics Executive with 2+ years of experience in first mile operations and e-commerce logistics. Skilled in rider allocation, pickup planning, and hub coordination to ensure timely dispatch and high SLA adherence. Proven ability to reduce TAT, handle operational exceptions, and improve seller experience in high-volume environments. Proficient in MIS reporting, route optimization, and real-time operations monitoring.

Logistics Executive – First Mile Operations - Valmo - Valmo, Surat

(2023-06)

• Managed daily first mile pickup operations across multiple sellers in a hyperlocal network
• Allocated riders based on location clusters, shipment volume, and SLA priority
• Ensured timely pickup and dispatch to hub/sorting center
• Monitored real-time operations and resolved issues proactively
• Handled exceptions like failed pickups, rescheduling, and seller escalations
• Coordinated with hub teams for smooth inbound and scan compliance
• Maintained MIS reports for SLA, TAT, and productivity tracking
• Achieved 98%+ SLA adherence consistently
• Reduced pickup TAT by 15-20% through route optimization
• Improved seller readiness, reducing failed pickups

Operations Associate – Logistics - AIM Logistics

(2021)

• Supported shipment sorting, scanning, and dispatch operations
• Ensured accurate tracking updates in the system
• Assisted in resolving daily operational issues for riders and sellers
• Contributed to achieving daily pickup and processing targets

Bachelor of Commerce - Commerce - D R patel and R B patel Commerce College (2023)

Commerce - Commerce - Decent Child High school (2020)