Arshpreet Singh

Customer service professional with 3+ years of experience across US-based live chat support and domestic voice support.

Background includes handling internet, cable TV, mobile, home phone, and home security service inquiries for US customers via chat — directly aligned with Comcast/Xfinity's product portfolio — along with domestic (Hindi) voice support and billing assistance for a major e-commerce company. Known for clear communication, calm problem-solving under pressure, and consistently exceeding performance targets.

Customer Care Associate - Deliver Health Solutions Pvt Ltd - Bangalore

Supported US-based customers via live chat with inquiries related to Internet, Cable TV, Mobile, Home Phone, and Home Security services — a product mix closely mirroring Comcast/Xfinity's offerings.

• Resolved technical and billing issues in real time, escalating complex cases to the appropriate specialist teams to ensure timely and accurate resolution.
• Partnered with team leads to onboard and support new hires on process workflows, contributing to faster ramp-up time and consistent service quality across the team.

Customer Service Associate — Domestic Voice Process (Hindi) - Amazon

Handled customer inquiries related to subscription services via phone for domestic (India) customers, communicating in Hindi and providing clear explanations and effective resolutions.

• Proactively called customers to gather details and ensure full understanding of reported issues prior to resolution.
• Consistently met or exceeded performance and quality benchmarks in a high-volume voice support environment.

12th Standard - Punjab School Education Board (PSEB)

10th Standard - Punjab School Education Board (PSEB)