Arti Pawar

Dedicated Healthcare Professional with over 7 years of experience in patient care coordination, front-desk management, and office administration. Proven track record in streamlining reception operations, managing high-volume patient inquiries, and improving service delivery in clinical settings. Expert in MS Office with a strong ability to manage patient relationships and resolve complex concerns with empathy

Receptionist - Care And Cure Hospital - Kamothe

(2025-02)

• Direct front-desk operations for a busy hospital, ensuring a welcoming environment for all visitors.
• Verify patient insurance details and update digital records with 100% accuracy.
• Manage high-volume incoming calls and route inquiries to the appropriate departments by using EPABX system.
• Coordinate with other departments to manage waiting areas and minimize Client waiting time.
• Receive, Sort and Distribute Packages.
• Manage appointment schedules and meeting room bookings.
• Perform basic administrative task such as filing, photocopying, data entry and document preparation.

CSR, Sales Dept - Agni Ayurvedic Village - Vashi

(2023-05 - 2024-01)

• Addressed service-related queries and provided detailed information regarding Ayurvedic treatments.
• Managed customer relationships and assisted the sales department in client conversion.
• Resolved patient complaints with empathy, escalating technical issues to management when necessary.

Patient Care Representative - Madhavbaug Ayurvedic Centre - Thane

(2017-02 - 2023-04)

• Lead the reception area and served as the primary point of contact for patients for 6 years.
• Scheduled complex medical appointments and managed the end-to-end billing process.
• Registered new patients and maintained meticulous health records.

B.A - Satish Pradhan Dyansadhana College (2022)

H.S.C - Shri Devi Sateri Arts Commerce College (2014)

S.S.C - Shivaji Vidhyalaya (2010)