Priyanka Kundra

Dynamic and patient-centric Front Desk Executive with extensive hands-on experience in hospital administration, patient care coordination, and appointment management. Proven expertise in streamlining OPD/IPD reception workflows, resolving billing inquiries, and facilitating smooth doctor-patient interactions while ensuring high service quality and compliance with healthcare standards.

Front Desk Executive / Receptionist - Novaneo Hospital Budh Vihar - Budh Vihar, Delhi

(2026-06)

• Manage high-volume patient registration, initial triage guidance, and appointment scheduling across OPD departments.
• Address OPD billing inquiries, clarify service charges, and facilitate patient entry documentation.
• Coordinate with on-duty physicians, nursing staff, and diagnostic departments to streamline consultation flow.
• Maintain accurate digital and physical patient records ensuring data privacy and quick retrieval.

Front Desk Executive / Receptionist - Metro Hospitals & Heart Institute - Sector 12, Noida, UP

(2024-08 - 2026-05)

• Delivered front-desk reception support, handling visitor inquiries, telephone calls, and scheduling protocols.
• Assisted patients with hospital admission procedures, departmental directions, and billing formalities.
• Collaborated with medical and administrative teams to optimize daily patient management and resolve bottlenecks.

Patient Care Coordinator - Medor Hospital Ltd. - Delhi

(2020-06 - 2024-07)

• Served as the primary liaison between patients, attendants, and doctors to ensure clear communication.
• Guided patients through comprehensive hospital facilities, consultation queues, and diagnostic schedules.
• Assisted patients during admission, bed allocation, and discharge follow-up procedures.
• Addressed patient grievances and service concerns promptly, enhancing overall patient satisfaction.

MBA - Delhi University (2026-09)

Bachelor of Arts - B.A. - Delhi University (2022-05)

High School Diploma - RSKV, Mayur Vihar Ph-2, Delhi (2016-03)