Arun Ajay

Proficient in VMware ESXi, Microsoft 365 services, PowerShell integration, and Windows Deployment Services. Adept at fortifying system security, performance tuning, disaster recovery, and supporting mission-critical projects with 24/7 availability. High-impact IT professional with over 13 years of experience in network support, systems administration, and desktop support.

Skilled in designing, deploying, and optimizing enterprise IT infrastructures to ensure high availability, security, and scalability. Expertise in managing complex VLANs, EtherChannel configurations, Dynamic Routing Protocols (OSPF, EIGRP, RIP), DHCP Servers and Cisco switch deployments, delivering robust network security, redundancy, and performance optimization. Managed and supported ILS-based warehouse operations, ensuring accurate inventory tracking, streamlined logistics workflows, and interfacing ASN, PCK, and MAS files for synchronized inbound/outbound logistics.

Ensured SLA compliance by managing and resolving IT incidents through timely escalation, root cause analysis, and resolution to minimize downtime and maintain service quality. Remarkable track record in system support engineering, enhancing resolution times, improving customer satisfaction, and managing service delivery and incident/problem management. Demonstrated ability to automate workflows, architect high-availability environments, and drive digital transformation initiatives across global enterprises.

Proven record of delivering 99.99% uptime, executing large-scale migrations, and improving system performance and security while reducing costs. Highly skilled in developing and managing scalable IT ecosystems that align with organizational goals and future growth.

Systems Support Engineer - Alshaya Group-Kuwait Warehouse - Kuwait

(2021-12 - 2026-05)

• Manage virtualization platforms (VMware, Hyper-V) with full lifecycle oversight—capacity monitoring, performance optimization, and licensing administration—while implementing modern observability solutions (Prometheus, Grafana, ELK stack) to ensure reliability and scalability.
• Configure VLANs, design isolated networks, and deploy LACP-based EtherChannel on Cisco switches to enhance redundancy, bandwidth, and segmentation, while managing OSPF routing, DNS, and DHCP services to optimize inter-network communication and ensure seamless connectivity, with expertise in TCP/IP, Inter-VLAN Routing, STP, NAT, VPN, LAN/WAN, and advanced network troubleshooting.
• Administer Active Directory, Windows Server and WDS for efficient OS deployment, including tailored Windows 11 ISO integration.
• Utilize PowerShell Invoke-Sqlcmd for T-SQL automation, enabling reporting, monitoring, and connectivity checks.
• Manage and resolve IT incidents within defined SLAs through ServiceNow – ITSM, ensuring timely escalation, root cause analysis, and resolution to minimize downtime and maintain service quality.
• Manage and support ILS-based warehouse operations, ensuring accurate inventory tracking and streamlined logistics workflows.
• Handle interfacing of ASN, PCK, and MAS files to synchronize inbound/outbound logistics and maintain data accuracy.
• Provide support for Cisco Meraki cameras, HP LaserJet, Ricoh, Zebra ZT510 printers, and mobile devices (Zebra TC8300, Honeywell CT60) using SOTI MobiControl.
• Manage Exchange Online, SharePoint, Teams, and OneDrive through Microsoft 365 & O365 Services, optimizing overall collaboration tools and cloud efficiency.
• Provide technical assistance to customers and team members using macOS devices, ensuring smooth transaction flow during garage sales.
• Act as escalation point for enterprise systems, delivering advanced troubleshooting and timely resolution.
• Handle mobile device configurations, security policies and ensure devices integrate smoothly with corporate systems and standards.
• Maintain systems, resolving overall hardware, software, and network issues for slight downtime and utmost performance.
• Design isolated networks using Cisco 2960-X switches, building VLANs and subnets to improve security/traffic segmentation.
• Successfully received recognition from the Alshaya Recognition Club for outstanding contributions to systems support and infrastructure.

Technical Support Engineer - Tracom Solutions - Kuwait

(2018-01 - 2021-11)

• Manage Cisco SG-300 52P switches, using Putty and Telnet for advanced network configurations, ensuring stability and performance.
• Provide occasional support for macOS Sierra, troubleshooting system issues and ensuring compatibility with enterprise applications.
• Configure VLANs across Cisco Catalyst switches to segment traffic and reduce broadcast domains, improving network performance.
• Install and optimize FortiGate-60E firewalls with SD-WAN, static routes, SLA, and load balancing for network management.
• Administer Active Directory, Group Policy, and file server clustering, enhancing user and system management efficiency.
• Support hybrid environments, integrating Microsoft 365 with Active Directory and Exchange servers for seamless email services.
• Install, configure, and maintain end-user systems, network hardware, peripherals, printers, and presentation equipment.
• Configure and manage FortiGate-60E firewalls, creating custom security policies to align with standards and protect overall assets.

IT Administrator - The Indian Community School - Kuwait

(2012-09 - 2017-12)

• Install and maintain LAN, WAN, and wireless networks, providing reliable connectivity for school operations and services.
• Manage overall SQL Server clusters, ensuring high availability and performing regular system backups to safeguard critical data.
• Deliver proactive technical support for desktops, peripherals, and biometric systems, reducing downtime and system disruptions.
• Hold accountability for Active Directory, security groups, and user access controls, ensuring secure and efficient account management.

B-Tech. - Anna University (2008) Chennai, India