Arun Chauhan

Detail-oriented Process Associate with 3+ years of experience in backend operations, data management, and digital process optimization. Seeking to contribute my analytical, technical, and client servicing skills to ensure operational efficiency and business excellence. 3+ years' experience in backend operations, campaign execution, and quality assurance for digital and automotive marketing projects. Skilled in Salesforce CRM, We-Connect, MS Office, and data analytics for report generation and client deliverables.

Proven ability to manage service requests, ensure SLA compliance, and maintain client satisfaction through precise data handling.

Process Associate at Suntec Web Services Pvt. Ltd. (2021-12 – 2025-08)

• Handling backend digital operations including campaign setup, quality checks, and data collection for automotive marketing projects.
• Managing client data in Salesforce CRM, ensuring accuracy, and generating weekly reports.
• Coordinating with clients for updates, service requests, and ensuring timely project delivery.
• Conducting root cause analysis for process gaps and implementing corrective actions.
• Lead import and export into Salesforce platform for various client projects.
• Campaign creation and management across digital channels.
• Drafting and scheduling professional client emails and newsletters.
• Performing lead classification and data segmentation for targeted campaigns.
• Conducting primary and secondary research to support data-driven decisions.
• Managing large-scale data collection and ensuring accuracy in client databases.

Intern – Tech Support at ST Websoft Pvt. Ltd.

• Assisted in troubleshooting and configuring client applications and systems.

B.Tech in Computer Science Engineering – KUK University (2018)

12th in CBSE (2013)

10th in CBSE (2010)