Arun Kumar

To employ my knowledge and experience with the intention of securing a professional career with opportunity for challenges and career advancement, while gaining knowledge of new skills and expertise.

SALES EXECUTIVE at RELIANCE, HOT SPOT AND GOMA (2017-10 – 2021-11)

Customer Handling

• Maintained a strong focus on customer satisfaction by proactively addressing concerns and providing timely solutions.

STORE MANAGEMENT at JIO DIGITAL LIFE (2021-12 – 2023-01)

• Successfully implemented new training programs, resulting in a [90%] increase in employee performance
• Managed and supervised daily store operations, ensuring smooth and efficient workflow
• Developed and implemented team development plans, fostering a positive and high-performing work environment

CUSTOMER RELATIONSHIP EXECUTIVE at VI STORE (2023-07 – 2024-04)

• Skilled in identifying customer needs and developing solutions to meet their requirements
• Dedicated to providing exceptional customer service and exceeding expectations
• Proficient in using CRM software to manage customer data and interactions
• Effective communicator with strong interpersonal skills, able to build rapport with customers of all levels

CUSTOMER RELATIONSHIP OFFICER at AIRTEL STORE (2024-08 – Present)

• Effectively resolved customer inquiries and complaints in a timely and efficient manner
• Demonstrated strong problem-solving skills to identify and address customer issues
• Provided proactive solutions to prevent future issues from arising
• Managed and escalated complex issues to appropriate stakeholders
• Implemented new processes and procedures to streamline customer service operations

MBA – MIBM GLOBEL

B com. in Commerce – Delhi University (SOL)

12th – NIOS

10th – CBSE Board