Joe Humtsoe

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer support executive - Ttec - Ahmedabad, India

(2022 - 2023)

• Assisted customers with customer service satisfaction via chat, phone and email support
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Configured hardware, devices, and software to set up work stations for employees.
• Maintained effectiveness amid distractions and general noise
• Maintained patience, commitment and effectiveness when challenged by difficulty
• Acted honestly and professionally; ability to handle confidential and sensitive information
• Multitask between multiple customers and computer screens
• Guided customers in applying coupons, initiating returns and new orders
• Actively listened to the customers, taking their request for product or services
• Worked relentlessly to ensure we are doing the right things for our business, customers and teammates
• Received and responded to multiple live chats and calls
• Gathered credentials and verify required information
• Ability to communicate clearly and professionally in a written format.

Customer support specialist - Teleperformance - Gurgaon, India

(2024 - 2026)

• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Took ownership of customers issues to follow problems through to resolution.
• Defined clear targets and objectives and communicated to other team members.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
• Escalate unresolved issues to higher management when necessary.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Adhere to company policies, procedures, and quality standards.
• Provide basic technical support or troubleshooting assistance for product-related issues.
• Assist with upselling or cross-selling additional products and services.

HSLC - St. Joseph School

HSSLC - Eastern Christian College

Graduation - Arts stream - Eastern Christian College