Arun Kumar

To work in a motivating and challenging environment where I could use my potential to the maximum extent to achieve the goals of the company and advance in my career.

Customer Support Executive at TATA BUSINESS SUPPORTS & SERVICES LTD

Worked for 18 Months

Customer Support Senior Executive at JUST DIAL LIMITED (2014-06-09 – 2016-11-15)

• Investigated and resolved customers issues and complaints regarding operational matters
• Handled all queries and client feedback in a professional manner
• Handled Client and Customer issues related to process
• Reported any problem or fault in the project to the project manager
• Supporting the agents in understanding and resolving the complaints
• Promoted as Senior Executive
• Received Best Monthly Performance award for 7 times
• Have been appreciated by the clients for maintaining the high level of integrity, accuracy, and timelines
• Selected as SPOC for handling the online shopping related complaints/Enquiries for City- Hyderabad
• Selected as SPOC for maintaining records of modifications in client contracts

Customer Support Executive at JUST DIAL LIMITED (2017-09-25 – 2020-02)

Rejoined

SEO Search Engine Optimization at SR Digital Services (Present)

B.Tech in CSE – Institute of Aeronautical Engineering College

Intermediate in MPC – Narayana Junior College

SSC – St Rita High School Moosapet