Vikas Yadav

Dedicated Customer Support Executive with 3 years of experience in customer service, live chat, email support, client coordination, and CRM management. Experienced in handling high-volume customer interactions, resolving issues efficiently, and maintaining excellent customer satisfaction. Strong communication, multitasking, and problem-solving abilities with experience supporting both gaming users and recruitment clients.

Customer Support Executive - Netbounce Placement

(2025-07)

• Supported candidates and clients in US IT recruitment processes.
• Managed interview scheduling, follow-ups, and communication coordination.
• Maintained CRM records and ensured smooth tracking of recruitment activities.

Customer Support Executive - GJ Tech Solutions

(2023-10 - 2025-04)

• Delivered real-time customer support via live chat, email, and phone.
• Resolved account, transaction, and gaming platform-related issues efficiently.
• Escalated complex issues and ensured timely follow-up until resolution.

Career Advisor - Aeronace Consultancy

(2023-02 - 2023-09)

• Assisted USA-based IT professionals through calls and emails regarding recruitment opportunities.
• Coordinated with vendors and clients to fulfill hiring requirements.
• Conducted resume analysis, candidate screening, and maintained documentation records.

Bachelor of Technology - B.Tech - Lakshmi Narain College of Technology, Bhopal (2017 - 2021)