Arun Mishra

Results-driven Logistics & Supply Chain Operations Manager with 11+ years of experience across Mid-Mile, First-Mile, Last-Mile, Control Tower, FMRTS, Hyperlocal, Vendor Operations, Warehousing, Inbound-Outbound Logistics, Dispatch Planning and Network Planning. Proven expertise managing large-scale hub networks (100+ hubs), driving pendency reduction, improving delivery KPIs, and leading upstream-downstream process management with tech-enabled process improvements. Strong background in war-room execution, performance governance, RTS management, and loss control, with hands-on exposure to Shadowfax, Flipkart, Reliance Retail, DHL, and TVS Logistics.

Manager – FMRTS (Control Tower) - Shadowfax Technologies Ltd - Bengaluru, Karnataka

(2025-07)

• Own end-to-end control tower operations across 122 FMRTS hubs spanning mid-mile line-haul, first-mile and last-mile network segments, ensuring real-time visibility and SLA adherence through structured dashboards.
• Lead pendency governance and war-room governance frameworks across 122 FMRTS hubs, reducing escalation volume by 17% and improving network SLA adherence by 20% through proactive monitoring and upstream-downstream coordination.
• Drive Pendency Clearance Programs for Pareto hubs, resolving floor pendency, RTSND, BRSNR and TAT breaches via structured RCA and CAPA at hub and network levels.
• Monitor key KPIs (OFD ≥95%, FASR ≥98%, DSR ≥98%, OTP 100%, Run-sheet compliance 100%, PPD/PZD <0.1%) and manage RTS vehicle movement, mid-mile line-haul coordination and ad-hoc capacity planning.
• Implement technology-driven initiatives — Rider App OTP enforcement, geo-fencing and role-based performance scorecards — to strengthen accountability and control.

Assistant Manager – Control Tower & Operations - Flipkart Logistics – Instakart Services Pvt. Ltd - Mumbai, Maharashtra

(2024-05 - 2025-06)

• Owned key supply chain metrics (Breach, Extent of Breach, RTO, Cancellations) for the Zone Hyperlocal team; built dashboards that cut Breach/RTO by 30% and improved on-time execution by 25%.
• Managed inbound-outbound shipment flow, pendency and cut-off adherence across assets; designed levers to mitigate disruptions from tech, capacity, weather and external dependencies.
• Program-managed high-volume events (Big Billion Days) covering sort-centre readiness, capacity planning, dispatch planning and stakeholder coordination.
• Acted as single point of contact across Product, Tech, Ops, Design and Analytics; generated eKart scorecards with RCA and improved SOPs/playbooks across Control Tower functions.

Manager – Last Mile Operations - Reliance Retail – Qwik SCM - Mumbai, Maharashtra

(2021-07 - 2024-04)

• Cleared forward and reverse ageing orders within 48 hours; oversaw hub pickups/deliveries (SDP), warehousing and DEPS operations.
• Ensured last-mile delivery met Promise Date Delivery (PDD) targets nationwide while minimizing DSR/R%/PDD through proactive issue resolution.
• Monitored CTL performance via daily scorecards; reduced reattempt percentages by 25% through coordination with category teams, buyers and sales.
• Developed SOPs, dispatch planning routines and training programs for all warehouse and delivery positions; ensured same-day cash flow from HUB-CMS-BANK.

Senior Analyst – Vehicle Planning & Execution - DHL Supply Chain - Mumbai, Maharashtra

(2019-11 - 2021-07)

• Prepared daily fleet availability reports; planned indent allocation, vehicle availability and dispatch planning using SAP_TM for inbound and outbound order cycles.
• Managed vendor training/coordination and freight rate reviews; generated yield, utilization and POD pendency reports, implementing route optimization that improved mid-mile transit efficiency by 20%.

Assistant Manager – Vendor Acquisition - White Data System India Pvt. Ltd (TVS Logistics JV) - Pune, Maharashtra

(2017-02 - 2019-11)

• Oversaw hub and warehousing operations pan-India, including route optimization, vehicle space utilization and load-vs-vehicle availability planning.
• Managed vendor selection, training and truck-owner empanelment against LP margin targets; ensured 10% trip margin, POD submission and payment collection oversight.

Team Leader – Hub/Crossdock Operation & Planning - Transystem Logistics International Pvt. Ltd (TCI & Mitsui JV) - Bangalore, Karnataka

(2015-01 - 2017-02)

• Managed truck space optimization, BIN utilization, inbound logistics, parts procurement and cross-dock dispatch planning for TOYOTA key accounts, improving load utilization by 15%.
• Led pre/post-placement KAIZEN planning and prepared HOSIN; maintained SOPs/KPIs for service levels per SQPC and KAIZEN practices.

MBA - Operations & Supply Chain - ISB&M, Pune (2013 - 2015)

B.Tech - Engineering - BPUT, Odisha (2007 - 2011)