Sanjay Thapa

My name is Sanjay Thapa and I did my graduation form nagaland university in the year 2014 and I love playing football and explore more about new things. I have started with my career with international BPO as I want to learn more form the companies for growth and stability for future career which will help me to start my learning and for more knowledge when i start my own business.

CUSTOMER SUPPORT -inbound outbound at ALTRAN Holdings( Capgemini (2019-10 – 2021-12)

Was working as customer support executive in Tac Front line between the engineer tac and the client creating the case for the incident.

Agent customer service representative at Bill Gosling Outsourcing (2024-07 – 2025-03)

• Taking care of clinic as per assign for the month wise to take care of the new lead and followup lead.
• Making outbound calling as per the new lead recieved to fixed the appointment date and time as per lead request to visit the clinci as per lead location
• Taking care of the patient under missed appointment and rescedule the appointment

Global services desk. at Concentrix IT (2025-04 – Present)

• Delivered exceptional IT support and incident management at the global services desk, resolving an average of 50+ technical issues daily to ensure uninterrupted business operations
• Coordinated cross-functional teams to achieve a 25% reduction in ticket resolution time by streamlining communication and troubleshooting processes
• Implemented proactive monitoring and escalation procedures, enhancing service level agreement (SLA) compliance by 15% and improving customer satisfaction scores

Arts – Nagaland University, Kohima (2014)

12th in English – Nagaland (2010)

10th in English – Nagaland (2010)