Arun Mishra

Manager – FMRTS (Control Tower) - Shadowfax Technologies Ltd - Bengaluru, Karnataka

(2025-07)

Own end-to-end control tower operations across 122 FMRTS hubs spanning mid-mile line-haul, first-mile and last-mile network segments, ensuring real-time visibility and SLA adherence through structured dashboards.
Lead pendency governance and war-room governance frameworks across 122 FMRTS hubs, reducing escalation volume by 17% and improving network SLA adherence by 20% through proactive monitoring and upstream-downstream coordination.
Drive Pendency Clearance Programs for Pareto hubs, resolving floor pendency, RTSND, BRSNR and TAT breaches via structured RCA and CAPA at hub and network levels.
Monitor key KPIs (OFD ≥95%, FASR ≥98%, DSR ≥98%, OTP 100%, Run-sheet compliance 100%, PPD/PZD <0.1%) and manage RTS vehicle movement, mid-mile line-haul coordination and ad-hoc capacity planning.
Implement technology-driven initiatives — Rider App OTP enforcement, geo-fencing and role-based performance scorecards — to strengthen accountability and control.

Assistant Manager – Control Tower & Operations - Flipkart Logistics – Instakart Services Pvt. Ltd - Mumbai, Maharashtra

(2024-05 - 2025-06)

Owned key supply chain metrics (Breach, Extent of Breach, RTO, Cancellations) for the Zone Hyperlocal team; built dashboards that cut Breach/RTO by 30% and improved on-time execution by 25%.
Managed inbound-outbound shipment flow, pendency and cut-off adherence across assets; designed levers to mitigate disruptions from tech, capacity, weather and external dependencies.
Program-managed high-volume events (Big Billion Days) covering sort-centre readiness, capacity planning, dispatch planning and stakeholder coordination.
Acted as single point of contact across Product, Tech, Ops, Design and Analytics; generated eKart scorecards with RCA and improved SOPs/playbooks across Control Tower functions.

Manager – Last Mile Operations - Reliance Retail – Qwik SCM - Mumbai, Maharashtra

(2021-07 - 2024-04)

Cleared forward and reverse ageing orders within 48 hours; oversaw hub pickups/deliveries (SDP), warehousing and DEPS operations.
Ensured last-mile delivery met Promise Date Delivery (PDD) targets nationwide while minimizing DSR/R%/PDD through proactive issue resolution.
Monitored CTL performance via daily scorecards; reduced reattempt percentages by 25% through coordination with category teams, buyers and sales.
Developed SOPs, dispatch planning routines and training programs for all warehouse and delivery positions; ensured same-day cash flow from HUB-CMS-BANK.

Senior Analyst – Vehicle Planning & Execution - DHL Supply Chain - Mumbai, Maharashtra

(2019-11 - 2021-07)

Prepared daily fleet availability reports; planned indent allocation, vehicle availability and dispatch planning using SAP_TM for inbound and outbound order cycles.
Managed vendor training/coordination and freight rate reviews; generated yield, utilization and POD pendency reports, implementing route optimization that improved mid-mile transit efficiency by 20%.

Assistant Manager – Vendor Acquisition - White Data System India Pvt. Ltd (TVS Logistics JV) - Pune, Maharashtra

(2017-02 - 2019-11)

Oversaw hub and warehousing operations pan-India, including route optimization, vehicle space utilization and load-vs-vehicle availability planning.
Managed vendor selection, training and truck-owner empanelment against LP margin targets; ensured 10% trip margin, POD submission and payment collection oversight.

Team Leader – Hub/Crossdock Operation & Planning - Transystem Logistics International Pvt. Ltd (TCI & Mitsui JV) - Bangalore, Karnataka

(2015-01 - 2017-02)

Managed truck space optimization, BIN utilization, inbound logistics, parts procurement and cross-dock dispatch planning for TOYOTA key accounts, improving load utilization by 15%.
Led pre/post-placement KAIZEN planning and prepared HOSIN; maintained SOPs/KPIs for service levels per SQPC and KAIZEN practices.

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