Arun Sengupta

Seasoned Operations Manager with over 22 years of experience in hotel management, including roles in top notch hotels in India, Qatar, Saudi Arabia, Bahrain and Iraq. Expertise in overseeing daily operations, enhancing guest satisfaction, managing staff, and ensuring compliance with health and safety standards. Proven ability in strategic planning, financial performance monitoring, and department coordination to maximize efficiency and revenue.

Fully recovered from a temporary career break and available for immediate joining.

Operations Manager - Happy Retreats by Whitemist - Bangalore

(2023-07 - 2023-09)

• Oversee daily operations to ensure smooth and efficient functioning of all hotel departments
• Develop and implement strategic plans to enhance guest satisfaction and operational efficiency
• Manage staff recruitment, training, and performance to maintain high service standards
• Coordinate with department heads to ensure seamless collaboration and communication
• Monitor financial performance and implement cost-control measures to maximize profitability
• Ensure compliance with health, safety, and regulatory standards to maintain a safe and secure environment for guests and staff

Duty Manager - Accor - Global Sports Event (The Living Adventure)

(2022-09 - 2023-01)

• Manage the lobby area, providing attentive service to meet guest needs
• Assign rooms as per guest preferences, ensuring a personalized experience
• Oversee timely departure control to maintain efficient check-out processes
• Coordinate with Housekeeping and Maintenance teams for seamless operations
• Ensure smooth overall operations and maintain high levels of guest satisfaction

Operation Manager (Rooms Division) - Seacom Inn - Kolkata

(2018-12 - 2020-05)

• Oversee smooth operation of the Front Office and Housekeeping departments
• Evaluate guest satisfaction and monitor trends, focusing on continuous improvement
• Ensure regular and VIP guests are recognized, and the Front Office operates with a sales-oriented approach for revenue maximization
• Set department objectives, schedules, budgets, policies, and procedures
• Monitor and maintain staffing levels to meet business demands efficiently
• Provide revenue management expertise to assist assigned hotels in maximizing revenue and achieving room division financial targets
• Evaluate the recruitment and training of Front Office and Housekeeping staff

Asst. Reservation Manager - Hotel Habitat All Suites - Al Khobar, Saudi Arabia

(2016-05 - 2018-07)

• Supervise hotel operations and implement improvements for guest satisfaction
• Recruit, train, and manage staff performance to ensure optimal performance
• Develop and implement strategic plans and monitor financial performance
• Ensure compliance with health, safety, and regulatory standards by all staff
• Coordinate with department heads for seamless and smooth hotel operations
• Maximize revenue through effective inventory and reservation management

Room Division Manager - Hotel The Signature Asansol

(2015-04 - 2016-05)

Front Office Manager - Hotel Hiland Inn - Kolkata

(2014-01 - 2015-03)

Front Office Supervisor - Al Safir Hotel & Tower Manama - Bahrain

(2013-09 - 2013-11)

Reservation Officer - Highcrest Hotel (5* Pre-opening) - Kurdistan, Iraq

(2012-05 - 2012-11)

Front Office In-charge - The Corporate Hotel - Kolkata, India

(2011-03 - 2012-04)

Customer Care Executive - Pecon Software Ltd

(2011-01 - 2011-02)

Senior Front Office Executive - Hotel Executive Point - Kolkata

(2001-09 - 2010-10)

Front Office Supervisor/Guest Relation Officer - Build Tech Inn - Kolkata

(2000-02 - 2001-09)

Industrial Training in F&B Service and Production, Housekeeping, Front Office - Great Eastern Hotel - Kolkata

(1999-04 - 1999-09)

now known as The Lalit Great Eastern

Advanced Dual Diploma - Hotel Operation & Travel Tourism Management - Management and Professional Training Institute (MPTI India) (1998 - 2000)

Profession Certificate Course - Digital Marketing - Internet Marketing School