Arunkumar Dharmaraj

Technical Support Engineer with 2+ years of experience in ERP Application Support, SQL Database Management, Software Installation, Client Support, and Issue Troubleshooting. Experienced in providing L1/L2 technical support, diagnosing application issues, writing SQL queries, handling Oracle-based ERP applications, and coordinating with development teams for bug resolution. Passionate about solving technical problems and delivering excellent customer support.

Technical support Engineer - Axon Info Soft India Pvt Ltd - Coimbatore, India

(2025-05)

• Provide L1/L2 technical support for ERP software.
• Worked with Order management (OM), purchasing(PO).
• Troubleshoot issues on both frontend and backend.
• Write SQL queries to analyze and resolve data-related issues.
• Install, Configure, and maintain ERP applications.
• Support end users through phone, email and remote desktop.
• Monitor application performance and identify root cause.
• Coordinate with developers for bug fixing and enhancement requests.
• Maintain issues logs and prepare support documentation.
• Assist user with software configuration and troubleshooting.
• Ensure timely resolution of customer tickets within SLA.

ERP EXECUTIVE - GLISTEN INFO INDIA LLP - Coimbatore, India

(2024-06 - 2025-01)

• Supported Oracle ERP applications – oracle E-Business Site (PO,OM,AP).
• Worked with Oracle EBS module such as Purchasing(PO), Accounts Payable (AP), Order Managements.(OM).
• Executed SQL queries for data validation and issue resolution.
• Assisted in Oracle Workflow monitoring - Support workflow approval and monitored approval notification.
• Coordinated with development teams during ERP implementation.
• Generated reports based on Business requirement.

Bachelor of Technology - Information Technology - Rathinam Technical Campus (2020 - 2024)

Master of Business Administration - Business Administration - Tamil Nadu Open University (2024 - 2026)