Vivek Rathore

Proficient Technical Support Specialist with 7 MONTH of experience in troubleshooting GPS devices, and related software solutions. Skilled in diagnosing and resolving hardware, software, and connectivity issues for GPS systems across diverse platforms. Adept at providing technical assistance via phone, email, and live chat, ensuring customer satisfaction and issue resolution within defined SLAs.

Strong knowledge of GPS technology, mapping software, and real-time tracking systems, including integration with mobile and desktop applications. Expertise in documentation, creating FAQs, and training materials for both customers and team members. Familiar with CGM and ticketing systems.

TECHNICAL SUPPORT - GPSWale.com (Precise Telematics)

(2023-05 - 2025-02)

• Proficiently utilized GPS tracking and fleet management software, including Flitrack, Multitrack, Startup, OneQlick, Milittrack, Trackzee, and others, to configure, monitor, and troubleshoot client systems.
• Diagnosed and resolved software and hardware issues, including device synchronization, connectivity, and updates, to maintain optimal functionality.
• Assisted clients in customizing tracking features to meet their operational needs, enhancing system efficiency and usability.

Java Developer - VIDYAGXP

(2022-11 - 2023-05)

Java developer experience with VIDYAGXP (1YEAR)

TECHNICAL SUPPORT - DRISHTI IAS - INDORE

(2025-05)

• Basic Output Settings (Live + Record Together)
• Recording management skills
• Soft Skills for Technical Support
• Remote troubleshooting ability
• core knowledge of obs software

M.B.A. - DAVV University (2022)

BBA - DAVV University (2019)

Higher Secondary Education - State Board of MP (2016)