Arunkumar Malyala

Total 6.4 years of experience on IT industry and 4.8+ years Hands-on experience in providing ITSM solutions with expertise in ServiceNow, ITSM Modules, Service catalog, CMDB, GRC & IRM as Developer from past 4.5+ years.

Strong

Communication skills, team building skills, enough debugging skills, leadership qualities, Multitasking, proficiency at grasping technical concepts quickly and utilize them in a productive manner. Also, capable of working independently. Hands-on experience implementing ServiceNow HRSD modules including Core HR and Case Management.

Experience working with Employee Center / HR Service Portal for employee self-service. Strong expertise in Flow Designer and Glide APIs for scalable workflow automation. Collaborated with HR and IT stakeholders to design end-to-end HR service delivery solutions.

Expertise in designing scalable ServiceNow architecture and data models across HRSD and ITOM modules. Strong experience in CMDB governance, data quality management, and service mapping optimization. Hands-on experience in REST/SOAP integrations, platform performance optimization, and ServiceNow best practices & governance.

ServiceNow Developer - LTIMindtree

(2024-11 - 2025-05)

ServiceNow Developer - Accenture - Bangalore

(2019-01 - 2024-11)

ServiceNow Technical Consultant - Ernst & Young

• Involved in gathering the requirements, documenting the requirements and getting those signed off from client and parallelly working on implementing the solution technically.
• Following the Agile methodology by call with scrum master as well as with team members for the new enhancements in the project.
• Working on the Custom modules like ITSM major modules like incident, change, request and tasks
• Customizing the processes as per the business requirements.
• Provided consultation to the client for complex business problems facing by the client.
• Worked on ServiceNow notifications, inbound actions, notification scripts in this project.
• Also working on HR Modules like developing the record producers, catalog items and order guides and creating the workflows as per the client requirement in different scopes.
• Got the exposure in all aspects like supporting, Quality assurance, consulting, managing the team.
• Created multiple templates for the HR support team using document builder a custom module in the project.
• Working on service portal named 'connect' which is used by the employees and management.
• Creation of roles and groups
• Creation of the CI's using import sets and transform maps
• Working on Knowledge management, change management and HR module.

ServiceNow Developer (GRC) - Bayer

• Worked on GRC Application (Governance, risk and compliance) and Enterprise Risk Management.
• Collaborate with the GRC team on development of GRC solution.
• Worked on policy and procedure flow from draft to retired state and sending policy/Procedure to acknowledgement campaigns.
• Created reports and adding reports to dashboards to show all Policy/Procedures, Entity, and Controls.
• Loaded data on Citation table, Risk Table, Control Objective table, Policy Table.
• Worked on Entity table, Entity class table, Control table, Control Objective table, Indicator table, indicator task table.
• Created manual factors and adding them to group factors and performing Risk assessments for entity and control mapped to that entity and based on the responses calculating overall computed score for risk.
• Created schedule job to trigger notifications in Daily, Weekly and Monthly bases.
• Implementing, configuring, and administrating GRC plugins.
• Worked on client scripts, business rule, UI actions, notifications, script includes, transform maps.
• Customizing the processes as per the business requirements.
• Provided consultation to the client for complex business problems facing by the client.
• Configured risk statements, risk criteria, and scoring models aligned with business objectives.
• Delivered Policy & Compliance Management by mapping policies to controls and regulatory requirements (ISO, NIST, GDPR).
• Designed and deployed Third-Party Risk Management workflows, including vendor on-boarding assessments and approvals.
• Automated control testing, issue creation, and remediation tracking to improve audit readiness.
• Integrated IT and cyber risks with CMDB assets to enhance risk visibility.

ServiceNow Technical Consultant - IMS (Fruition Partners)

• Worked under Fruition Partners – ServiceNow's Largest Dedicated Global Integration Partner and Leading Cloud-Based Service Management Solutions Provider.
• Designed and developed custom applications using ServiceNow App Engine
• Implemented ITIL-based processes like Incident, Problem, and Change Management
• Collaborated with stakeholders in Agile (Scrum/Kanban) environment to gather and deliver requirements.
• Performed troubleshooting, debugging, and root cause analysis for production issues
• Worked as VA (Virtual Admin) for multiple clients.
• Understanding the business requirements and convert them into functional solutions within ServiceNow using mentioned ServiceNow skillset.
• Worked on Client scripting, Server scripting.
• Took ownership of tasks which are assigned from multiple clients and provide solutions to them within stipulated time.
• Document all the changes and attach them to scrum stories.
• Worked on creating service catalogue items and workflows specific to business requirement
• Worked on client scripts, business rule, ui actions, notifications, inbound actions.
• Configured Discovery to identify servers, applications, and network devices
• Created and maintained CMDB (Configuration Management Database)
• Implemented Service Mapping to visualize service dependencies
• Set up Event Management to monitor alerts and reduce incidents
• Automated workflows to improve IT operations efficiency
• Implemented ServiceNow IT Operations Management modules including Discovery and Event Management to automate IT asset identification and enable real-time monitoring of infrastructure, improving system visibility and reducing incident resolution time.

ServiceNow Admin - Vantage Risk

• Requirement Analysis and Develop Record Producers
• Design and implement new functionality using Business Rules, Client Scripts, UI Policies, UI Actions, Access Control Lists and catalogs.
• Worked on creating Users, Roles and Groups.
• Creating modules based on application.
• Defining Service Level Agreements (SLAs), Notifications, and Reports

Bachelor of Technology - Engineering - Sri Indu College of Engineering & Technology