Chaya Jaswanth

ServiceNow Developer with 2 years of hands-on experience in ServiceNow ITSM development and configuration, with strong expertise in Incident, Problem, Change, and Service Catalog modules. Skilled in JavaScript, Client Scripts, Business Rules, Script Includes, UI Policies, UI Actions, ACLs, GlideRecord, GlideAjax, Flow Designer, and REST/SOAP integrations. Experienced in requirement analysis, customization, troubleshooting, testing, and deployment using Update Sets.

Strong understanding of ITSM processes and ServiceNow development best practices, with the ability to work effectively in client-facing and contract-to-hire environments.

ServiceNow Developer - Accenture

(2024-08)

• Developed and customized ServiceNow applications using JavaScript and Glide APIs. Worked extensively on ITSM modules including Incident, Problem, Change, and Request Management.
• Developed Service Catalog items, Record Producers, and Catalog Client Scripts. Built custom widgets and portals in Service Portal using AngularJS, HTML, and CSS.
• Implemented Scripted REST APIs for integration with external systems. Developed reusable logic using Script Includes and optimized scripts using GlideRecord queries.
• Configured Flow Designer and workflows for process automation.
• Implemented ACL security rules for data protection and role-based access.
• Worked on CMDB data management and CI relationships.
• Created Transform Maps and Import Sets for data migration and integration.
• Troubleshooted production issues and optimized system performance.
• Worked in Agile methodology and participated in sprint planning and code reviews.

B.Tech - Electronics & Communication Engineering - Sri Venkateswara College of Engineering & Technology (2020-08 - 2024-05)