Arunkumar R

Highly accomplished professional with extensive experience in customer success, technical support, and sales management. Proven ability to increase client retention by 18%, reduce churn by 12%, and optimize resolution times by 50%. Skilled in onboarding, SLA compliance, and data analysis, with a strong track record of improving customer satisfaction and driving business growth. Eager to leverage expertise to enhance client relationships and contribute to the success of [Target Company Name].

Senior Customer Success Executive / Relationship Manager - VYAPAR APP - Bangalore

(2023-11)

• Onboarded and guided over 500 SMB clients, leading to an 18% increase in retention within the first three months.
• Ensured 95% SLA compliance for client inquiries through effective cross-functional collaboration and process optimization.
• Decreased the churn rate by 12% quarter-over-quarter by implementing targeted client engagement campaigns.

Senior Technical Support - VYAPAR APP - Bangalore

(2023-06 - 2023-09)

• Reduced issue resolution time by 50% through the optimization of troubleshooting workflows.
• Achieved a 90% First Contact Resolution rate for a global client base.
• Elevated customer satisfaction scores by 15% via proactive product feedback loops and collaboration.

Seller & Vendor Customer Support Executive - UDAAN - Bangalore

(2021-10 - 2023-06)

• Successfully resolved 85% of over 100 daily inquiries at the initial point of contact.
• Drove a 10% month-on-month increase in successful transactions by enhancing the customer support experience.
• Minimized repeat complaints by 20% through the implementation of structured escalation protocols.

Team Lead, Content & Cataloguing - TEXTMERCATO - Bangalore

(2020-01 - 2021-12)

• Oversaw more than 10,000 SKUs, maintaining 100% catalog accuracy across major e-commerce platforms.
• Shortened turnaround times by 30% while upholding stringent quality standards for product content.
• Enhanced product visibility by 25% through strategic content optimization initiatives.

Senior Technical Support Executive - OLA ANI TECHNOLOGIES - Bangalore

(2016-01 - 2020-12)

• Reduced driver downtime by 40% by implementing structured support processes and quick resolution techniques.
• Orchestrated over 200 workshops nationwide, ensuring 95% on-time completion of repair resolutions.
• Improved vendor compliance rates by 20% through proactive engagement and clear communication.

Sales Manager / Project Head - PROJECT INTERIOR - Bangalore

(2010-01 - 2016-12)

• Accelerated dealer network sales by 35% year-on-year through strategic market development.
• Cultivated strong relationships and secured approvals from over 50 architects and contractors.
• Successfully executed high-profile projects for notable clients including M&M, UB City, L&T, and various Metro stations.

Associate Collector - FIRST SOURCE - Bangalore

(2008-01 - 2010-12)

• Managed a portfolio of over 100 daily calls, consistently achieving 95% of collection targets.
• Decreased delinquency rates by 10% through the diligent application of effective recovery strategies.

MBA - Marketing - NIBM