Arvind Chaudhary
Territory Operations Manager | Sr Service Engineer | Team Leader
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About
Service Operations professional with 15+ years of experience in Medical Devices, IVD, Molecular Diagnostics, Real-Time PCR, Ultrasound, and Medical Imaging. Expertise in installation, commissioning, preventive and corrective maintenance, application support, team leadership, SLA management, customer training and troubleshooting. Managed 1,000+ diagnostic systems across Uttar Pradesh and Uttarakhand with a strong record of customer satisfaction and equipment uptime.
Available for immediate joining and willing to relocate across North India for challenging Service Operations or Technical Support leadership opportunities.
Experience
Territory Service Engineer - Molbio Diagnostics Ltd. - Uttar Pradesh and Uttarakhand
(2019-10 - 2026-04)
- Managed end-to-end service operations for 1000+ Truenat molecular diagnostic systems across Uttar Pradesh and Uttarakhand
- Led a team of 10+ Service Engineers, ensuring timely installation, preventive maintenance, corrective maintenance and technical support.
- Maintained high equipment uptime through preventive maintenance planning, technical troubleshooting and Root Cause Analysis (RCA).
- Coordinated with Sales, Application, Logistics and Technical Support teams to ensure seamless service delivery
- Delivered product and application training to laboratory professionals for efficient system operation.
- Managed spare parts planning, service documentation and compliance with company quality standards.
- Supported Government healthcare laboratories by ensuring uninterrupted diagnostic services.
Service Engineer & Application Support - LabIndia Healthcare Pvt. Ltd. - North India
(2017-04 - 2019-09)
- Installed, commissioned and supported GeneXpert Real-Time PCR systems across North India.
- Delivered preventive and corrective maintenance to maximize equipment uptime and reliability.
- Conducted customer training on system operation and assay workflow, ensuring maximum equipment uptime and customer satisfaction.
- Diagnosed and resolved hardware and software issues through effective troubleshooting.
- Maintained accurate service reports and ensured compliance with company quality standards.
Senior Service Engineer - JDS Medical Systems India Pvt. Ltd.
(2014-12 - 2017-04)
- Installed and maintained Samsung ultrasound systems (RS80, X-Series, R-Series).
- Performed troubleshooting, preventive maintenance and user training to maximize system performance.
- Delivered reliable technical support to ensure optimum equipment performance.
- Coordinated with internal teams for timely issue resolution and customer satisfaction.
Service Engineer - GN Medical System
(2012-10 - 2014-12)
- Installed and serviced Samsung Medison ultrasound systems across assigned territories.
- Performed preventive maintenance, troubleshooting and breakdown maintenance.
- Minimized equipment downtime through timely technical service and customer support.
- Ensured timely service response while maintaining high customer satisfaction
Service Engineer - GMS (Amtek Medical System Pvt. Ltd.)
(2009-12 - 2012-09)
- Installed and maintained Carestream DryView Laser Imaging Systems.
- Performed preventive maintenance, troubleshooting and technical support.
- Delivered customer training while ensuring high equipment reliability and service quality.
Technical Apprentice - Bharat Electronics Ltd.
(2006-03 - 2007-04)
- Assisted in testing, troubleshooting and maintenance of radar and electronic systems.
- Gained hands-on experience in electronics, instrumentation and quality procedures.
- Developed practical knowledge of electronics, instrumentation, and quality procedures.
Education
Diploma - Electronics & Communication Engineering - Government Polytechnic Pratapgarh
10+2 - PCM - B.N.S.D. Inter College Kanpur
10th - Science - B.N.S.D. Inter College Kanpur
