Sai Shete

Dynamic and customer-focused Operations Executive / Team Leader with proven experience in high-volume visa processing operations at VFS Global (USA Process). Skilled in handling 1500–2000 applicants daily while ensuring operational excellence, SLA compliance, and premium customer service standards. Experienced in team leadership, customer relationship management, workflow optimization, visa documentation, and handling escalations professionally.

Strong expertise in Microsoft Dynamics 365, CRM & ERP systems, operational reporting, and process coordination with diplomatic and consular teams.

Operations Officer / Team Leader - VFS Global - USA Visa Process

(2023-06)

• Manage daily operations for 1500–2000 visa applicants while ensuring smooth and efficient workflow management.
• Lead and supervise a team of 10–12 staff members to maintain operational accuracy and customer satisfaction.
• Handle visa application scrutiny, document verification, biometric coordination, and applicant assistance.
• Ensure adherence to SLA standards, embassy guidelines, and operational compliance procedures.
• Use Microsoft Dynamics 365 CRM/ERP systems for application tracking, reporting, workflow management, and operational coordination.
• Resolve customer escalations professionally while maintaining a positive customer experience.
• Coordinate with US Consulate operations teams to ensure smooth applicant flow and process efficiency.
• Train new employees on operational processes, customer service standards, and quality compliance.

F&B Associate - Taj Santacruz

• Delivered premium hospitality and customer service standards in a luxury hotel environment.
• Managed guest interactions professionally while ensuring customer satisfaction and smooth service operations.

B.Com - Mumbai University (2023)

HSC

SSC

Diploma in Aviation

Diploma in Hospitality

Diploma in Travel & Customer Service