Customer Relationship Executive at Charutha silks (2023-08 – Present)
- Handled customer calls and resolved queries professionally
- Maintained customer records and ensured satisfaction
- Followed company guidelines and achieved performance targets
Customer Relation Executive at pulimoottil silks pala & charutha silks Thrippunithura
- Handled inbound and outbound customer calls in a professional manner
- Resolved customer queries, complaints, and issues efficiently
- Provided accurate information about products and services
- Maintained detailed records of customer interactions in the system
- Ensured high levels of customer satisfaction through excellent service
- Followed company policies and communication guidelines
- Escalated complex issues to the concerned department when required
- Managed multiple tasks and calls while maintaining quality standards
- Built positive relationships with customers through effective communication
- Achieved performance targets such as call quality and resolution time
