Ashfak Shaikh
Senior Business Leader
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About
Senior Business Leader with nearly 25 years of extensive experience in the entire gamut of Software
Development, Service Delivery and Support, Transition & Transformation, Program & Project
Management, Remote Infrastructure and Application Support Management, Offshore Delivery Centre Operations and in various client management roles
Experience
Senior Business Leader with nearly 25 years of extensive experience in the entire gamut of Software
Development, Service Delivery and Support, Transition & Transformation, Program & Project
Management, Remote Infrastructure and Application Support Management, Data Centre Operations and in various client management roles
- IBM accredited Advisory Project Manager, Service Quality Assurance and Risk Management professional (Proactive Problem Management); performed solution reviews and project management reviews for about 300 large and medium sized projects ranging from USD 1 Mil to
USD 750 Mil
- Steered large volume, high profit accounts with excellent levels of retention and loyalty; nurtured and deepened relations with key corporate decision makers at the top level
- Architected effective business solutions to the customer needs, with an aim to improve customer contentment and consequently customer loyalty, repeat & referral business
- Executed large project & program with effective control over Risk Management and Service
Quality Assurance for IT Services Solution Design & Delivery
- Diversified experience in managing wide range of multinational & domestic clients across
Telecom, Travel & Transportation, BFSI and Industrial sector
- Pivotal in heading in transition projects, knowledge management, people and talent management initiatives within the India Delivery Centre; contributed largely in setting up IBM Delivery Centre in
Pune, India
Education
Bachelors Degree in Engineering from University of Pune
Certified Project Management Professional (PMP)
