Akshay Kakade
Senior Team Leader
About
Results-driven collections and recovery professional with 10+ years of experience in banking, NBFC, and fintech sectors. Expertise in managing multi-location teams, high-value portfolios, and ensuring strict RBI & DRA compliance. Proven track record of improving recovery rates, optimizing team performance, and handling complex escalations.
Experience
Senior Team Leader - Spocto Solutions Pvt. Ltd.
(2025-09)
- Managing multi-location collection operations and team performance
- Handling high-value portfolios across multiple delinquency buckets
- Ensuring 100% compliance with RBI & DRA guidelines
- Monitoring PTP, conversion ratio, and productivity metrics
- Preparing MIS reports and performance dashboards
Team Leader / State Head - Connect Business Solutions Ltd. - Pune, Satara, Kolhapur, Nagpur
(2022-12 - 2025-08)
- Managed Tata Capital Housing Finance collections
- Oversaw operations across Pune, Satara, Kolhapur, and Nagpur
- Handled allocation planning and weekly DRR tracking
- Ensured achievement of PTP and conversion targets
- Conducted field visits and team monitoring
Team Leader - Hindavi Services
(2020-01 - 2023-08)
- Managed ICICI Bank collection portfolio
- Handled tele-calling and field operations
- Maintained daily productivity and targets
Team Leader - Connect Business Solution Ltd.
(2019-01 - 2020-12)
- Handled RBL Bank collection process
- Managed team performance and compliance
Customer Relationship Executive - Tata Business Support Services Ltd.
(2016-05 - 2018-05)
- Managed Bank of Baroda collections
- Maintained call quality and targets
Field Executive - Five Elements Pvt. Ltd.
(2013-04 - 2016-05)
- Handled field collections and customer interactions
- Maintained daily reports and recovery tracking
Education
HSC - Maharashtra Board
SSC - Maharashtra Board
