Ashfak Shaikh

Senior Business Leader with nearly 25 years of extensive experience in the entire gamut of Software

Development, Service Delivery and Support, Transition & Transformation, Program & Project

Management, Remote Infrastructure and Application Support Management, Data Centre Operations and in various client management roles

IBM accredited Advisory Project Manager, Service Quality Assurance and Risk Management professional (Proactive Problem Management); performed solution reviews and project management reviews for about 300 large and medium sized projects ranging from USD 1 Mil to

Steered large volume, high profit accounts with excellent levels of retention and loyalty; nurtured and deepened relations with key corporate decision makers at the top level
Architected effective business solutions to the customer needs, with an aim to improve customer contentment and consequently customer loyalty, repeat & referral business
Executed large project & program with effective control over Risk Management and Service

Quality Assurance for IT Services Solution Design & Delivery

Diversified experience in managing wide range of multinational & domestic clients across

Telecom, Travel & Transportation, BFSI and Industrial sector

Pivotal in heading in transition projects, knowledge management, people and talent management initiatives within the India Delivery Centre; contributed largely in setting up IBM Delivery Centre in

Pune, India

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