Ashish Kumar Jha

PMP®-certified Senior Program Manager with 12 years of IT delivery experience across cybersecurity, SaaS, ERP, AI-powered automation, and government digital transformation. Currently managing a ₹20 Cr+ portfolio of 10+ concurrent programs — owning strategic planning, RAID governance, stakeholder communication, change management, and value realization from program charter to go-live. Works equally well in Agile, Waterfall, and hybrid delivery environments.

Combination of PMP® delivery depth and ISO 27001 / GRC credentials makes for a strong fit at the intersection of enterprise program delivery and risk governance.

Technical Program Manager – Enterprise Delivery - Softcell Technology Pvt Ltd

(2024-05)

₹20 Cr+ Portfolio · 20–25-Member Team · 10+ Concurrent Programs · Manufacturing, BFSI, Healthcare

• Portfolio Governance: Managing ₹20 Cr+ across 10+ concurrent programs — milestone tracking, go-live sign-offs, escalation handling, and CXO-level steering committee reporting across manufacturing and BFSI accounts.
• PMO Design: Built RAID governance framework from zero — risk registers, escalation workflows, and dependency maps; reduced unplanned escalations across all active accounts within 3 months of rollout.
• Technical Delivery: Running parallel ManageEngine (AD360, UEM, ITSM) and Microsoft 365 rollouts across 1,000+ users — coordinating OEM partners, client IT teams, and internal engineers simultaneously.
• Gen AI Adoption: Led Softcell's first internal AI program — deployed AI-assisted meeting summaries, automated status reports, and a Weekly PM Health Card across the delivery practice.
• Change Management: Managed end-user adoption across 1,000+ users — communication plans, training calendars, and go-live readiness checklists for every account rollout.

Technical Program Manager – Client Delivery - Clavis Technology Pvt Ltd

(2023-04 - 2024-04)

Multi-domain Portfolio · 15–20-Member Team · 800+ Users Onboarded · Govt & Enterprise

• National Digital Identity Programme: Managed a ₹15 Cr national identity programme across 9 technical workstreams — AI & Data Science, Cybersecurity, Biometric Verification, Solution Architecture, and Govt Systems Integration — serving 1,00,000+ citizens at go-live.
• AI Process Automation: Delivered an AI-based automation programme in 65 days — cut manual processing effort by 60%, freed 250+ staff from repetitive tasks; fastest delivery on the account.
• Govt Surveillance Rollout: Deployed AI video surveillance + LPR across 90 cameras — 100% regulatory compliance, 5 security incidents caught in UAT, closed within 2% of budget.
• ERP & CRM Delivery: Onboarded 800+ enterprise users across ERP and CRM on a fixed government regulatory go-live date despite complex third-party integration dependencies.

Senior Business Analyst - ADG Online Private Limited

(2022-06 - 2023-03)

Government Digital Programmes · Cross-functional Stakeholders · Requirements, Analytics & Client Advisory

• Requirements & Scope: Gathered, documented, and signed off business and functional requirements across 9 workstreams from government departments and technical teams — reduced mid-project scope changes by 40%.
• Client Benefit Realisation: Translated technology deliverables into business value narratives for senior government decision-makers — secured stakeholder buy-in from 6 departments, accelerating approvals that had been pending for 3+ months.
• Analytics & Reporting: Built Power BI dashboards and Excel models tracking programme KPIs, citizen enrolment volumes, and service adoption rates — presented at fortnightly CXO governance reviews.
• Customer Success: Owned relationships with 4 government client teams — resolved escalations within 24 hours, drove 35% improvement in post-go-live platform adoption through structured feedback and targeted training.

Technical Project Manager – Governance & Delivery - Witty Consultancy Services

(2020-04 - 2022-05)

15 Hospital Sites · 500+ Clinical & Admin Users · Healthcare IT

• Multi-Site HMS Rollout: Delivered HMS across 15 hospital sites — brought 500+ users live across OPD, IPD, billing, pharmacy, lab, and radiology; on time and within budget.
• Process Digitisation: Digitised patient registration, clinical workflows, and billing cycles — reduced billing turnaround time and set up centralised reporting that cleared external audit without a single finding.

Technical Project Manager – Cybersecurity & GRC - Secnic Consultancy Services

(2015-09 - 2020-01)

15+ ISO 27001 Certifications · 100% First-Cycle Pass Rate · IT Services, Healthcare, Education

• ISO 27001 Programme Delivery: Led 15+ clients through end-to-end ISO 27001 certification, all 114 controls per engagement — including previously stalled programmes; achieved 100% first-cycle certification success rate.
• GRC & Risk Frameworks: Delivered GRC frameworks, security policy libraries, BCP/DR plans, and third-party vendor risk assessments aligned to ISO 27001, GDPR, and ITIL across BFSI, healthcare, and education accounts.

IT Executive – ERP & Enterprise Applications - Franciscan Solution Pvt Ltd

(2014-04 - 2015-09)

• Supported ERP rollouts — user onboarding, training, issue resolution, and post-go-live hypercare across multiple implementation cycles.

Executive PGP - Data Science - IIIT Bangalore

MBA - Marketing & IT

MCA - Master of Computer Applications