Anitha Mathiyazhagan

Project Manager and Operations Lead with 3+ years managing portfolios of 115+ clients across 3 brands in a 300+ employee IT organization. Recovered 71-client portfolio within 30 business days, eliminated $15,600 in annual tool costs while maintaining 100% delivery output, and stabilized delivery operations eliminating executive escalations for 5+ consecutive months. Built PMO governance, Agile Scrum frameworks, SOPs, SLAs, and cost controls from scratch while working directly with the CEO on strategic execution.

Seeking Project

Manager, Operations Lead, or Program Lead role with progression to senior leadership in a product-led or service-driven technology organization

Senior Project Coordinator – PMO & Delivery Operations - Joy Technologies (Linkdoctor.io, Sparkle.io, ContentMarketing.io) - Chennai

(2026-04)

• Promoted to lead PMO governance across 3 brands and 115+ clients based on demonstrated ownership, delivery impact, and CEO trust, refining delivery standards, escalation protocols, and portfolio-level tracking with direct CEO collaboration on strategic decisions.
• Manage and mentor 4-member PMO team, a direct report with full stream ownership, training from zero process knowledge to independent delivery management through structured 1:1s, weekly reviews, and performance development plans.
• Build governance pillars encompassing process design, resource allocation, delivery standards, and revenue tracking, establishing PMO as a decision-making layer across all 3 brands.
• Deploy ClickUp-to-Slack automation notifying 2 department heads and 4 team leads on escalations, client frustrations, and quality check timelines in real time, eliminating manual follow-up and missed quality deadlines.
• Create real-time portfolio dashboards in ClickUp providing unified visibility across 115+ clients and active delivery streams across all 3 brands for department leads.
• Eliminated 100% of variable tool add-on payments through parallel execution strategy with-tool versus without-tool, monitored credit consumption via Power BI, stopped daily add-on costs completely while maintaining 100% delivery output and achieving account growth post-transition.
• Execute monthly software budget planning with reports compiled for the Finance team and reviewed with the CEO, maintaining cost discipline while supporting growth.

Project Coordinator – PMO & Delivery Operations - Joy Technologies (Linkdoctor.io, Sparkle.io, ContentMarketing.io) - Chennai

(2024-04 - 2026-03)

• Led full crisis recovery of 71 clients within 30 business days following critical quality escalation, designing triage framework, prioritizing clients based on delivery impact, splitting teams into immediate-fix and root-cause analysis units, and running 3 daily cadences with planned-versus-completed tracking across 7-8 stakeholders until every client was green.
• Achieved zero client escalations for 4+ months post-recovery with link building quality maintained clean across all accounts.
• Designed P0/P1/P2 incident response framework deployed across 3 brands with structured escalation tiers, CEO involvement triggers only if unresolved after Day 3, eliminating reactive leadership firefighting across all delivery streams.
• Established morning prioritization, afternoon delivery, and end-of-day completion meeting cadences across all delivery streams ensuring accountability and visibility.
• Served as Scrum Master for a 15-member development team at Sparkle.io for 8+ months, facilitating all 5 Agile Scrum ceremonies including Sprint Planning, Daily Standups, Sprint Reviews, Retrospectives, and Backlog Management tracked via ClickUp with sprint points.
• Improved sprint velocity from 50% to 90% completion through retrospective-driven weightage calibration and over-allocation analysis across successive sprints.
• Structured and ran Bug Bash sessions resolving 100+ bugs across P0, P1, and P2 severity tiers, directly improving release quality and reducing high-severity backlog before each deployment cycle.
• Extended Agile Scrum methodology to PRD, Marketing, and Blog teams improving cross-team delivery alignment beyond engineering.
• Built Sparkle.io B2B SaaS customer delivery function from scratch, creating 3 complete Roles and Responsibilities documentation, Standard Operating Procedures (SOPs), and Service Level Agreements (SLAs) reducing new client delivery misses from 3-4 per month to zero.
• Owned all Linkdoctor process improvement initiatives, standardizing delivery workflows, quality checkpoints, and escalation protocols across 72+ client accounts.
• Implemented centralized ticketing system adopted across 11 departments replacing fragmented manual request workflows with single resolution channel for software procurement and cross-functional issues.
• Deployed CEO-PMO unified planning model consolidating all ad-hoc tasks, initiatives, and process fixes into one impact-prioritized execution plan.
• Built dashboard automation in Power BI and ClickUp for real-time portfolio tracking and quality enforcement across all delivery streams.
• Delivered $1,300 monthly savings and $15,600 annual cost reduction through 3-strategy cost optimization: converted monthly to annual billing capturing vendor discounts, reduced high-cost tool usage through lower-cost alternatives, and eliminated duplicate tools across streams.
• Conducted monthly software budget reviews across all tools evaluating new purchases, renewals, and cost reduction opportunities, compiling reports for Finance and presenting decisions jointly with the CEO.
• Officially managed 1 Associate Project Coordinator for 12 months, delegating Linkdoctor Sales & Support stream ownership, running structured weekly 1:1s, and growing their remit from task execution to independent delivery management.
• Received 3 separate CEO recognitions for appraisal performance, incident recovery leadership, and tool cost reduction decision-making.

Associate Digital Marketing Specialist – Operations & Marketing - Joy Technologies - Chennai

(2023-05 - 2024-04)

• Managed SEO and content delivery across multiple client accounts coordinating timelines, quality standards, and client communication.
• Supported PMO operations alongside marketing delivery, tracking deliverables, identifying process gaps, and coordinating cross-functionally during rapid company growth.
• Built foundational exposure to CEO-level communication and high-growth startup operations environment.

Digital Marketing Intern – MBA Internship - Joy Technologies - Chennai

(2022-12 - 2023-03)

• Completed MBA internship in digital marketing supporting campaign planning, client communication, and delivery coordination.
• Converted to full-time employment on MBA completion in April 2023 based on performance and demonstrated ownership.

Master of Business Administration (MBA) - Finance & Human Resources - Mother Teresa Women's University, Kodaikanal (2021 - 2023)

Bachelor of Business Administration (BBA) - Business Administration - Mother Teresa Women's University, Kodaikanal (2018 - 2021)