Team Lead, Accounts Receivable (Legacy AR) at iMark Infotech, Chandigarh (2026-01-19 – 2026-06)
- Led a team managing Legacy AR for US healthcare clients across Mental Health, Chiropractic, and Home Health, overseeing insurance follow-ups, denials, appeals, collections, productivity, quality, and SLA compliance.
- Mentored team members, conducted quality audits, ensured HIPAA compliance, and maintained accurate account documentation.
- Led a BCBS Regence CO-29 denial recovery project for 2024 inventory, recovering approximately $5,000 from $10,000 outstanding inventory (50% recovery) through strategic appeals and payer follow-ups.
Team Lead-AR at 5-Tek Medical India (2025-05 – 2026-01)
- Insurance AR
- Collections
- Patient AR
Prior Authorization Specialist at Jorie AI (2023-10 – 2025-04)
- Discuss prior authorization requirements and insurance coverage with patients
- Obtain approvals from insurance companies and coordinate with nurse managers
- Follow up on denials and file appeals as necessary
- Review and assess patient accounts for accuracy and completeness
Senior Analyst at Nath Outsourcing Pvt. Ltd. (2020-02 – 2023-09)
- Verified insurance information and ensured compliance with SLA targets
- Prior Authorization Specialist
- Conducted pre-call analysis; checked authorization status via phone, IVR, or web portals
- Maintained thorough documentation within client systems
- Verified patient eligibility and benefits; obtained necessary authorizations
Senior Analyst at R1RCM (2017-12 – 2020-01)
- Verified insurance information and ensured compliance with SLA targets
Senior Practitioner at Concentrix (2016-07 – 2017-07)
- Managed B2B sales as an Account Manager for Vodafone
- Developed and maintained relationships with key clients
- Matched customer needs with Vodafone wireline solutions
Practitioner at Concentrix (2014-04 – 2016-06)
- Provided customer support for Jet Airways
- Handled loyalty program ticketing under Jet Privilege
- Resolved escalated issues and supported new hire training
